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RTO Mandates Lead to Hushed Hybrid Trend

Now in year three of our post-COVID-19 world, enterprises that once embraced and supported remote and hybrid workforce models are beginning to pull back — in some cases substantially — from their earlier commitments. Over the last year, corporations such as Disney, JPMorgan, Goldman Sachs, and most recently Amazon are instituting strict return-to-office (RTO) policies where employees are now required to be in the office five days per week. What are the motivations behind such policies and are they warranted? Even more striking is the resistance of many employees to RTO mandates — and how that is likely to play out in the year ahead.

RTO Motivations Warranted?

The U.S. Career Institute reports that by 2025, up to 36.2 million Americans will be working remotely. Currently, 54% of workers want to work fully remotely, with 41% preferring a hybrid schedule, followed by 5% who would choose to work in the office full time. Despite the statistics, enterprises instituting RTO policies (e.g., a return to office in some capacity, three times per week, or permanently) argue their necessity to improve productivity, strengthen collaboration efforts, and drive deeper innovation.

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Artificial Intelligence Mitigates Unconscious Bias in Hiring

Today’s remote and hybid workplaces means access to a diverse and globally connected talent pool — one where the importance of equity and inclusion is stronger than ever. Standing in the way, however, are traditional hiring processes, coupled with ongoing controversies surrounding diversity, equity, and inclusion (DEI) initiatives that can enable rather than reduce the influence of unconscious biases in talent decision-making. The answer to overcoming these challenges and improving equity in hiring may lie in artificial intelligence (AI). AI tools can introduce impartiality into talent decisions and processes, mitigating the effects of unconscious bias.

Unconscious Bias Lives in Us All

To quell unconscious bias, one must understand it first to later recognize its presence. The University of California San Francisco (UCSF) defines unconscious biases as “social stereotypes about certain groups of people that individuals form outside their own conscious awareness. Everyone holds unconscious beliefs about various social and identity groups, and these biases stem from one’s tendency to organize social worlds by categorizing.” Unconscious biases include affinity bias, confirmation bias, conformity bias, and gender bias.

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Direct Sourcing Gains an Assist with Chatbots

The dial on artificial intelligence (AI) has been turned up to such a degree that anyone can now experiment with the technology. AI tools from ChatGTP to Lensa are putting the power of AI into the hands of everyday folks — with stunning results. While the consumer side of AI continues to gain attention, it’s important not to overlook the applicability and possibility of the technology for direct sourcing and extended workforce needs.

Today, there are several providers of AI-based tools for optimizing the direct sourcing of extended workers. One of the most recognizable and popular tools is chatbots. This technology has evolved significantly over the years from a more scripted application to one of conversational AI realization. Through developments in natural language processing, users have a difficult time recognizing whether it’s a human or a bot they’re interacting with.

How are chatbots contributing to efficiencies in direct sourcing efforts? It’s occurring in several ways, allowing HR, business managers, and recruiters to focus on more strategic aspects of total talent management initiatives.

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Value of Artificial Intelligence Delivers for Human Resources

Artificial intelligence (AI) has fully broken through the parameter of the Future of Work — where HR can effectively engage with AI technologies to deliver automation and sustainable talent outcomes. The complex decision-making of today’s HR professionals makes AI a near necessity to achieve recruitment and total talent management objectives in the current enterprise. By leveraging AI, machine learning, and data analytics, HR professionals can automate many manual tasks while enhancing the employee lifecycle experience.

The embrace and utilization of AI technologies is proving transformational for HR professionals and their industry. According to Sameer Maskey, founder and CEO for Fusemachines, and adjunct associate professor at Columbia University, in a Forbes article, “Clearly, AI is primed to disrupt the HR industry as we know it. In fact, with AI, HR teams are poised to serve as a critical and strategic ‘talent insights engine’ of an organization,” he says.

“However, this advancement requires HR professionals to do more than just embrace the technology to unlock automation-powered efficiencies and data-driven decisions. It requires them to identify novel applications of AI, such as a virtual recruiter, or employ simulated AI-augmented work settings for recruitment that will increase the efficiency of the HR team even further. Doing this will take candidate and employee engagement to a whole new level,” Maskey adds.

While HR is reaping the benefits of AI for such automated tasks such as payroll and benefits administration — essential responsibilities of HR — there are even greater strategic opportunities to truly revolutionize core talent acquisition and talent management areas.

AI Elevates Direct Sourcing Strategies and Employee Retention Execution

AI tools and machine learning algorithms are aiding HR professionals in streamlining workforce processes across the enterprise. The following are several areas where AI can bring immediate value to human resources and provide valuable insights into workplace strategy and dynamics.

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Introducing a New Subscription Model from the Future of Work Exchange.

To continue providing valuable insights and resources on the future of work and extended workforce management, we’re transitioning our site to a paid subscription model. While some posts will remain free, subscribing will grant you exclusive access to in-depth analysis, market research, expert interviews, and actionable strategies that will help improve your business. Solution providers and practitioners are invited to join today and gain a competitive edge by tracking the industry’s important innovations, emerging trends, and best practices.

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Employee Experience and the Power of Engagement

One business constant over the last four years is uncertainty. Whether it’s the economy, geopolitics, or the overall market, enterprises must contend with that sense of the unknown. As such, having a flexible and agile workforce is essential when market dynamics shift. Flexibility and agility often derive from employee experience (EX) initiatives. Organizations that prioritize employee experience are more internally aligned and can better pivot when needs arise.

However, essential to employee experience is understanding that it goes beyond employee satisfaction. Rather, it is a strategic imperative that directly influences organizational culture, success, and the ability to navigate an ever-changing business landscape.

Employee Experience Begins and Ends with Engagement

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Introducing a New Subscription Model from the Future of Work Exchange.

To continue providing valuable insights and resources on the future of work and extended workforce management, we’re transitioning our site to a paid subscription model. While some posts will remain free, subscribing will grant you exclusive access to in-depth analysis, market research, expert interviews, and actionable strategies that will help improve your business. Solution providers and practitioners are invited to join today and gain a competitive edge by tracking the industry’s important innovations, emerging trends, and best practices.

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Navigating the Current and Future State of Total Talent Management

I’ve been in the Future of Work, talent acquisition, and workforce management arenas for nearly 18 years. Over that time, I’ve witnessed (as many of us have) two equally-devastating economic downturns, multiple waves of technological innovation, numerous hype cycles of various proportions, the continued evolution of talent management, and one worldwide pandemic that set off Future of Work-era accelerants that have shaped how we work today. Suffice to say, the last two decades have brought tremendous change to the greater world of work and talent.

Even though I identify as an “elder millennial” or “geriatric millennial,” I feel as if I’ve spent enough years in the business world to truly understand what is hype, what is theory, and, of course, what is reality.

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Introducing a New Subscription Model from the Future of Work Exchange.

To continue providing valuable insights and resources on the future of work and extended workforce management, we’re transitioning our site to a paid subscription model. While some posts will remain free, subscribing will grant you exclusive access to in-depth analysis, market research, expert interviews, and actionable strategies that will help improve your business. Solution providers and practitioners are invited to join today and gain a competitive edge by tracking the industry’s important innovations, emerging trends, and best practices.

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Flextirement Delivers Workforce ROI

When we talk about the Future of Work, it’s often in the context of how the workforce will adapt to changing technologies and enterprise dynamics. Much of the focus is on attracting, hiring, and then retaining the right candidates for the right roles from a tight and competitive talent pool. But what about the talent that’s been with the organization for several years, if not decades? It may be true that employees within this segment are closing in on exiting the workforce, but it doesn’t mean many are following this traditional trajectory. Quite the opposite. More senior workers are choosing “flextirement” as a preferred option over the immediate workforce withdrawal known as retirement.

Age Is Just a Number

This pivot brings benefits to both individuals and enterprises that can strengthen and support talent strategies.

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Introducing a New Subscription Model from the Future of Work Exchange.

To continue providing valuable insights and resources on the future of work and extended workforce management, we’re transitioning our site to a paid subscription model. While some posts will remain free, subscribing will grant you exclusive access to in-depth analysis, market research, expert interviews, and actionable strategies that will help improve your business. Solution providers and practitioners are invited to join today and gain a competitive edge by tracking the industry’s important innovations, emerging trends, and best practices.

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How Will Chat GPT-4o Impact Talent Technology?

“The new voice (and video) mode is the best compute interface I’ve ever used,” said OpenAI CEO Sam Altman yesterday at the company’s launch of its latest AI model, GPT-4o (“omni”). “It feels like AI from the movies; and it’s still a bit surprising to me that it’s real. Getting to human-level response times and expressiveness turns out to be a big change.”

OpenAI’s latest model, GPT-4o, seamlessly blends voice, video, and text to redefine the AI interaction experience, striving for a natural and intuitive engagement. Beyond mere text processing, this model comprehends and reacts to both audio and visual inputs, ushering in a more human-like interaction. Moreover, OpenAI’s efforts in enhancing responsiveness are evident as GPT-4o boasts reaction times in milliseconds, mirroring the pace of a genuine conversation.

There’s a ton to unpack in Altman’s excitement, but there’s a key word in there that means so much for the world of talent technology: expressiveness. And it will take artificial intelligence to the next level in regards to how businesses find, engage, source, manage, and retain talent.

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Introducing a New Subscription Model

To continue providing valuable insights and resources on the future of work and extended workforce management, we’re transitioning our site to a paid subscription model. While some posts will remain free, subscribing will grant you exclusive access to in-depth analysis, market research, expert interviews, and actionable strategies that will help improve your business. Solution providers and practitioners are invited to join today and gain a competitive edge by tracking the industry’s important innovations, emerging trends, and best practices.

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Workplace Optimization Through Hybrid Work Models

Many employees have now settled into their remote and hybrid work structures as enterprises adopt a more flexible workplace. However, the Future of Work is about work optimization, and there are several hybrid work models to offer employees. Depending on the organization, its workforce makeup, and the nature of the roles, various hybrid models can benefit different scenarios.

What enterprises can’t lose sight of is the Future of Work progress over the previous three years. Much has been gleaned from an enterprise and employee perspective about what drives productivity, wellness, and retention. Unfortunately, some enterprises are reverting to full or near-full in-person guidelines. Disney CEO Bob Iger is the latest high-profile executive to require workers to return to the office four days per week, citing more effective collaboration and creative output.

However, some organizations are shifting their stance for other reasons.

The rest of this article is available by subscription only.

Introducing a New Subscription Model from the Future of Work Exchange.

To continue providing valuable insights and resources on the future of work and extended workforce management, we’re transitioning our site to a paid subscription model. While some posts will remain free, subscribing will grant you exclusive access to in-depth analysis, market research, expert interviews, and actionable strategies that will help improve your business. Solution providers and practitioners are invited to join today and gain a competitive edge by tracking the industry’s important innovations, emerging trends, and best practices.

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AI in Talent Acquisition Coming into Its Own

Artificial intelligence (AI) is omnipresent, impacting all businesses and industries. However, where AI is showing immense potential is in the greater world of work and talent — specifically, talent acquisition. Few technologies in history can affect everyone, but AI’s capabilities are doing just that whether you’re an HR leader, recruiter, business manager, employee, or job candidate. AI brings revolutionary and transformative change to the Future of Work. A rising tide of enrichment is here and here to stay.

Research from Ardent Partners and the Future of Work Exchange reveals that 80% of businesses expect to begin or increase their utilization of AI tools and technology through 2024. A staggering statistic. Thus, within the next four to six months, the vast majority of enterprises will be utilizing AI technology.

The Rising Tide of AI in Talent Acquisition

The impact of AI on business and its growing influence on talent acquisition was the topic of discussion during a recent Ardent Partners and Future of Work Exchange webinar featuring special guest Opptly, titled “The Rising Tide of AI in Talent Acquisition.”

Speakers Christopher Dwyer, managing director of Future of Work Exchange; Opptly’s Lori Hock, CEO, and Rebecca Valladares, head of operations, addressed how AI is changing the talent acquisition landscape. Dwyer shared that within the next 18 months, 74% of enterprises plan to leverage AI to improve the candidate experience. This is a sign of how much AI will play a critical role in attracting job candidates in the near future.

The following includes several key points shared during the webinar that show AI is not only here, but here to stay.

The rest of this article is available by subscription only.

Introducing a New Subscription Model from the Future of Work Exchange.

To continue providing valuable insights and resources on the future of work and extended workforce management, we’re transitioning our site to a paid subscription model. While some posts will remain free, subscribing will grant you exclusive access to in-depth analysis, market research, expert interviews, and actionable strategies that will help improve your business. Solution providers and practitioners are invited to join today and gain a competitive edge by tracking the industry’s important innovations, emerging trends, and best practices.

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