Agile Workforce Archives - The Future of Work Exchange

Optimize Your Workforce with Recession-Proof Strategies, Part One

Business Leadership Contingent Workforce General Insights HR Talent by John Yuva on 08/03/2023

We’re now two months into the second half of 2023 and economically speaking, things are looking positive. The Bureau of Economic Analysis reports that GDP grew 2.4% in the second quarter of 2023. The labor market remains tight with unemployment at 3.6%, a rate not witnessed in decades. However, according to the U.S. Bureau of Labor Statistics, the tight labor market provides the Federal Reserve with the flexibility to continue raising interest rates to fight inflation. Currently, inflation rests at 3%, a percentage point higher than the Federal Reserve’s longer-run goal of 2%.

Does the state of the current U.S. economy equate to a “soft landing” and the evasion of a recession? Maybe, maybe not. Due to the expectation of continued interest rate increases and the potential ramifications, uncertainty remains among executives and their enterprises. Thus, many are considering strategies over the next six to 12 months to recession-proof their critical workforce and their organizations.

With that in mind, over the next few weeks, the Future of Work Exchange will feature a three-part series exploring several contingent and overall workforce strategies to achieve a recession-proof enterprise. Let’s begin part one this week with a look at our first three strategies.

Higher Utilization of the Contingent Workforce

The contingent workforce presents enormous opportunities for enterprises. It opens the door to global talent that was not accessible by the organization in the past. The remote/hybrid work model means attracting contingent workers who are seeking workplace flexibility and balance. Once in the door, maximize how contingent workers are utilized within the enterprise. First, whether it’s a unique skillset or competency, contingent workers can help train employees in those areas to expand the capabilities of the entire workforce. Second, integrate contingent workers into the workplace culture, providing a greater sense of purpose and achievement — enhancing collaboration and teamwork. And third, ensure a diversified recruitment strategy to hire contingent workers who bring unique perspectives that can translate into potential innovations and business solutions.

Use of Skilled Contingent Workers for Critical Projects

The contingent workforce is much more advanced than it was a decade or more ago. The gig economy is ripe with contingent workers who bring best-in-class competencies to organizations of all sizes. The timing couldn’t be better with many HR leaders and recruiters now shifting to skills-based hiring for both their permanent and contingent workforce. Today’s roles and projects often require specialized skills, making freelance and contingent workers ideal candidates for executing those opportunities. Positions can remain open for several weeks, costing enterprises time and money until those roles are filled. Instead, tap into top-tire talent within the extended workforce to deliver immediate performance and drive long-term value.

Improve Overall Operational Agility for the Future

To best recession-proof your enterprise, agility is required. What does this mean exactly? It means having the organizational capabilities to adjust to changing conditions quickly and easily with little to no operational disruption. Enterprises must optimize their processes and workflows in all areas of the business for greater flexibility and resiliency. In procurement, for example, securing a second and possibly third source of supply mitigates the risk of production delays and product shortages. Implementing automation for accounts payable streamlines the payment process and reduces processing errors. And in HR, leveraging contingent labor during periods of peak demand ensures workforce optimization.

The economy is proving resilient against a recession. However, implementing workforce strategies today that can weather an unexpected economic downturn will only pay dividends in the long term. Next week, we’ll explore three more recession-proof enterprise workforce strategies.

FOWX Quotable: Leveraging the Non-Employee Workforce

Contingent Workforce Talent Talent Acquisition Uncategorized by Andrew Bartolini on 04/14/2023

The Future of Work is rapidly changing, and organizations that want to thrive must adapt to this new landscape. As companies look to compete in an increasingly complex and unpredictable business environment, the non-employee workforce is emerging as a key source of competitive advantage. The rise of the gig economy, coupled with technological advancements that enable remote work and collaboration, has made it easier than ever before to tap into a vast pool of highly skilled and flexible workers.

By effectively leveraging the non-employee workforce, organizations can gain access to specialized talent and capabilities that may not be available in-house. This can help them stay ahead of the curve in terms of innovation, as well as improve operational efficiency and reduce costs. In today’s fast-paced business environment, where speed and agility are critical, the non-employee workforce can provide the flexibility and adaptability that companies need to stay competitive.

However, in order to effectively harness the power of the non-employee workforce, organizations must have the right tools and strategies in place. This includes everything from robust talent management systems to streamlined procurement processes that enable seamless engagement with external talent. It also requires a shift in mindset, as companies must move away from traditional notions of employment and embrace new models of work that are more flexible, dynamic, and inclusive. Ultimately, those organizations that are able to successfully navigate this new landscape will be the ones that emerge as winners in the future of work.

In sum:

“Tomorrow’s business landscape will be shaped by those organizations that understand the power of leveraging the non-employee workforce as a competitive advantage. The ability to effectively tap into this vast and agile pool of talent will be the key to unlocking innovation, driving growth, and staying ahead of the curve in the ever-evolving Future of Work.”

Enterprise Agility Through Tribal Teams

Business Leadership Contingent Workforce General Insights by John Yuva on 12/16/2022

Most of us worked remotely during the first year of the COVID-19 pandemic. We adapted quickly to new ways of working and communicating. Often, we had to collaborate differently to gain transparency and complete projects. That usually meant pulling employees from other departments into team meetings or creating more diversified, cross-functional virtual teams —with enterprise agility as the objective. The need for agility since the pandemic began is now embedded within leading enterprises. So, too, is the agile concept of workplace tribes to innovate and solve business challenges.

What Is a Tribe?

Workplace tribes are comprised of 100 or fewer employees who bring interdisciplinary backgrounds to their groups. Rather than focusing on one large business objective, tribes are assigned specific aspects of a project or initiative. For example, an enterprise may be looking for new customer markets. A tribe could have members from procurement, logistics, marketing, finance, and others who are assigned a precise country to explore its viability.

Tribal Structure and Agility

Organizations are realizing the benefits of smaller, diversified teams — where the unique skillsets of the contingent workforce can also be leveraged. The goal behind tribal teams is agility through innovative thinking and diverse perspectives. Callum Sherlock, talent acquisition lead for Cyberfort Group, writes, “In agile, you break up development into smaller increments, adopt DevOps, promote open communication, and ultimately reconfigure your teams so they include people from different departments who are responsive to problems as they arise — not six months down the line.”

The tribal approach is utilized by many companies, including Amazon and Spotify. Amazon CEO Jeff Bezos believes teams and meetings are less productive with more people participating. Instead, he has a unique two-pizza rule. If there are more people than two pizzas can feed, then there are too many people involved. Of Bezos’s philosophy, Richard Brandt at The Wall Street Journal wrote, “[Bezos] wanted a decentralized, even disorganized company where independent ideas would prevail over groupthink.”

The Spotify agile strategy model is extremely comprehensive with several levels and roles. Author Abhishek Mishra breaks it down nicely in his LinkedIn article. It all begins with a Squad of 6-to-12 people who are responsible for a specific area. A Squad takes a start-up business mentality to problem-solving and innovative thinking and functions autonomously.

Each Squad includes an agile coach to keep the team moving forward on its goals. Multiple Squads that work on a related project belong to a Tribe (42-150 people). A tribal leader ensures the Squads have a productive and innovative environment. Beyond the Squad and Tribe are the Chapters and Guilds, followed by the Trio, Alliance, and Chief Architect.

Employees and Enterprises Benefit

While tribal team models can follow various structures, what they achieve is very similar. Sherlock in his LinkedIn piece says enterprises empower their employees to do their best work by removing the bureaucracy that often stifles innovative and creative thinking. “Building stronger, more rounded professionals out of all of your people, because you’re combining people with different knowledge backgrounds, everyone’s career experience is enriched. People are able to see development from different perspectives because of their newfound exposure to departments that perhaps previously, they would have never engaged with,” wrote Sherlock.

The benefits are wide-ranging for both employees and enterprises. Here are several that should make organizations question whether their teams are structured in the most optimal way.

Sense of purpose and belonging. The Future of Work Exchange frequently cites the importance that employees have a sense of purpose in their work. The tribal model does exactly that by recognizing their unique skillsets and how their perspective can add value to the team. That feeling of belonging can have a significant impact on the enterprise culture.
Cost and quality control. With smaller teams, everyone takes accountability for quality. And when issues arise, they can be solved quicker with fewer bottlenecks — leading to cost savings. Through different perspectives and knowledge, team members can bring unique solutions to business challenges.
Greater efficiency and transparency. An interdisciplinary team yields transparency that may not exist with siloed groups. As a tribal team working toward a shared goal, information sharing provides enhanced clarity for what needs to be accomplished and improved efficiency for how to achieve it.
Autonomy to deliver results. A tribal team approach respects the talent on the team and provides the autonomy to forge a path toward a solution. Embracing this new team structure may not come easily for some enterprises. However, empowerment can yield outcomes that lead to additional revenue streams or customer segments.

The tribal team concept is not revolutionary. However, in today’s volatile business landscape where agility, flexibility, and resiliency are essential, tribal teams are critical to enterprise competitiveness. One can think of them as dream teams where unique skillsets are leveraged across the organization. The Future of Work is about innovative workplace strategy and tribal teams deliver at both the enterprise and employee levels.

For a deep dive into tribal models, check out the SAFe Agile Release Train and Spotify’s squad/tribe model. Both are considered leading-edge approaches to agile teams.

Contingent Workforce Weekly, Episode 609: Reflecting Back on 2021 As We Look Ahead to 2022

Podcast by Christopher J. Dwyer on 12/17/2021

This week’s all-new Contingent Workforce Weekly podcast, sponsored by PRO Unlimited, reflects back on the year that was as we look forward to a 2022 that is founded on innovation, progressive business thinking, and work optimization.

Tune into Episode 609 of Contingent Workforce Weekly below, or subscribe on Apple Music, Spotify, Stitcher, or iHeartRadio.

Here’s Why Direct Sourcing Should Be The Top Priority for 2022 Workforce Planning

Direct Sourcing Talent by Christopher J. Dwyer on 12/14/2021

A few years ago, I began noticing a trend in the greater workforce industry: more and more businesses were eager to integrate “alternative” talent channels into their recruitment mix. By “alternative,” By this, I don’t mean adding new staffing suppliers or a “touch” of talent marketplaces here-and-there…this was the beginning of a full-on progression of talent engagement that is actively culminating in a reimagining of talent acquisition and workforce management approaches.

As said many times here on the Future of Work Exchange, the top two priorities for businesses entering 2020 were, respectively, direct sourcing and talent pools. These two inherently-linked attributes, at that time, represented a way for businesses to blend new channels of talent into their existing expertise network by developing “BYOT” (Bring Your Own Talent) pools, freelancer benches, and more formally integrating talent marketplaces into recruitment stream (i.e., new requisitions having the ability to pull talent from marketplaces and direct sourcing channels connected to the VMS or HRIS platform).

The COVID-19 pandemic presented a two-fold opportunity for businesses in regards to this “reimagining” of talent management: curate top-shelf talent and expertise for when the need arose to utilize these highly-qualified skillsets, and, nurture and foster curated candidates in such a way that they felt connected and engaged to the employer culture and brand, so that when they were required for a critical project or initiative, they would be more likely to accept an assignment. The main business workforce strategy was direct and simply, yet incredibly difficult to execute: create true workforce scalability.

Ardent Partners and Future of Work Exchange research has found, over the past two years, that the top benefit of leveraging contingent or extended talent is the ability to be scalable and flexible in how the typical enterprise structures its workforce architecture. This level of workforce scalability (and flexibility) allowed businesses to navigate uncertain times, especially when the rollercoaster early months of the pandemic created boom-or-bust demand for specific industries and sectors.

Direct sourcing no longer represents one of many alternative channels of talent, but rather a repeatable, scalable, and digitized way of developing a deeper pipeline of top-tier skillsets and expertise. Here’s why it should lead workforce planning for 2022:

Direct sourcing is a set of processes and solutions that actively drive workforce agility and flexibility. Today’s professionals are more focused on work-life balance, while also desiring greater independence. Among many things, the “Great Resignation” of 2021 indicates a seismic shift in power towards the worker and away from the employer. This may or may not be permanent (the “power shift” to the worker seems likely to be a critical aspect moving forward), but businesses, nonetheless, face constant pressure to deepen human capital and future-proof skillsets within their total workforce. Now, more than ever, enterprises require a steady flow of new workers to keep pace with their competitors. Now, more than ever, enterprises need superior engagement capabilities. Now, more than ever, enterprises need a new approach…all factors that tie back to direct sourcing.
DE&I and direct sourcing are now inherently linked. Layering DE&I into direct sourcing is about changing behaviors and removing hiring barriers and unconscious bias from talent engagement and talent acquisition. Utilizing technology to help guide and enforce a new mindset can be extremely valuable and create awareness that the deepest talent pools are diverse talent pools.
The concepts behind “Direct Sourcing 2.0” are what will take direct sourcing programs to the next level. The new Ardent Partners/Future of Work Exchange research study, Direct Sourcing 2.0, unveils the nuances of DS 2.0 and what they mean, including: supercharging talent pipelines, leveraging AI and machine learning to enhance candidate assessments and screening, identifying the best modes (time, style, etc.) of candidate outreach, digital recruitment marketing, automated referral management, enhancing the hiring manager experience, etc. The very ideas behind Direct Sourcing 2.0 are transformational approaches (both strategic and technology-led) that push direct sourcing programs into a new Future of Work stratosphere by enabling enterprises with more powerful and agile tools for new candidate engagement, collaboration, nurture, and hiring.
Direct sourcing is the gateway to thriving in 2022 via a powerful, self-sustaining agile workforce. Direct sourcing is very effective in its current state, but the stakes keep rising. The increasing need for talent and the ongoing challenges competing for it mean that enterprises must continue to challenge the status quo and operate on the bleeding edge in order to stay on top. By blending traditional direct sourcing approaches (curation, segmentation, etc.) with “2.0” attributes (digital recruitment marketing, AI-led assessments, more focus on the candidate experience, etc.), businesses will ensure that, in yet another year of uncertainty, they will be positioned to optimize how work is done.

Workforce Management Recommendations for 2022

Contingent Workforce Direct Sourcing HR by Christopher J. Dwyer on 12/09/2021

The extended workforce has, for several years, represented the natural advancement of contingent labor and its greater impact on critical enterprise objectives. Coupled with a sharply shifting business landscape, changing market dynamics, and the reimagining of how work gets done, today’s organizations must harness the influence of the symbiotic relationship between talent, technology, and business leadership to usher in a new era of work.

Heading into 2022, businesses in the throes of workforce planning are facing pressure-filled quandaries: how will the pandemic affect their operations in the new year? Will scalability be as critical as it has been over the past two years? How does technology and innovation influence talent acquisition and talent management? The below recommendations will assist enterprises as they continue to plan around the inherent agility of their extended workforce and its impact on the greater business:

Embrace the extended workforce as a means of tapping into top-tier talent and fostering enterprise flexibility. The past 20+ months have shown adaptability is key weapon in changing times. There is a major reason why 82% of businesses expect an increase in the utilization of non-employee labor in 2022. The extended and agile workforce enables organizations to better access top-shelf skillsets, deep expertise, and a dynamic relationship that is founded on flexibility. Short-term engagements and mission critical projects supported by agile talent is specifically what empowered business during the pandemic…and that will not change in the months and years ahead.
Prioritize dynamic channels of talent, such as talent communities, to fuel critical business endeavors. Real workforce agility is developed through dynamic outlets of talent that can be engaged in a real-time and on-demand way. Talent marketplaces and other digital staffing channels offer simple “search and select” functionality within their deep networks of expertise that allow organizations to build remote teams of appropriate and well-aligned skillsets for crucial corporate initiatives.
Develop a strategy to boost the impact of direct sourcing and talent pools. Direct sourcing emerged as a viable talent acquisition strategy within the United States several years ago (after more than a decade of massive adoption in Europe) allowing businesses to act as their own recruitment firms, saving dollars and time on talent engagement. In a post-pandemic world, direct sourcing can help businesses bypass traditional talent acquisition processes (which are often slower and more manual in nature than direct sourcing initiatives), nurture candidates in a meaningful way, and tap into top-tier skillsets as specific needs arise. Direct sourcing can also empower the enterprise brand and culture to attract candidates, a differentiating factor that can be incredibly effective way to attract top talent in competitive markets.
Continue to lean on the extended workforce to support business continuity and market competition. The year ahead brings a wealth of optimism to the world of work even though fears of a new coronavirus variant are sparking surges across the world. As such, the global market continues to face considerable risk as these emerging coronavirus variants, particularly Delta and Omicron, continue to raise concern. If the winter brings new surges, businesses will be able to replay the strategies of 2020 and adopt a flexible mindset towards its workforce; the agility inherent in the extended workforce will support (once again) business continuity and allow enterprises to remain competitive.
Rethink the application of core skillsets and expertise towards enterprise roles and projects. When markets shift, businesses must frequently pivot to new work models to get work done, survive challenging scenarios, and/or keep up with the demand for products and services. “Work models,” in this instance, are not limited to where work is performed (i.e., remote work or distributed teams), but also include the strategies that apply core employee and non-employee skillsets in a way that promotes flexible alignment between open roles/projects and available talent. In addition, the executive team should invest in upskilling and reskilling opportunities for its workforce to keep up in an age when digitization is a crux to relevancy.

Key Providers for 2021: Toptal

Solution Providers by Christopher J. Dwyer on 12/08/2021

The Background:

Well before the pandemic, the agile workforce was a transformational way of getting work done. Businesses were afforded with on-demand means of engaging and sourcing top-tier expertise and skillsets without the laborious processes of old standing in the way. While talent marketplaces and digital staffing outlets aren’t necessarily new to the Future of Work scene, their value has never been more apparent in a business world that craves the dynamic value that the extended workforce brings to the contemporary organization.

Today, businesses require digital staffing channels that can connect businesses with highly-skilled talent in near-real-time, helping to build truly agile workforces that can support and augment the critical ways work is done. Talent marketplaces have experienced incredible (over 700%) growth over the past five years, due to their ability to plug-and-play extended talent directly into the enterprise whilst fully-aligning with the core elements of projects and positions.

Enter Toptal.

Why They Were Selected:

Future of Work Exchange research finds that the pandemic forced 75% of businesses to reimagine how they applied skillsets and expertise to core projects and initiatives given the many shifts happening within the greater world of work. Without access to traditional in-person hiring and requiring solutions that would augment workforce scalability, businesses turned to digital and on-demand staffing platforms to quickly channel top-tier talent into their organizations’ mission-critical endeavors.

The Toptal Enterprise solution is a multi-faceted, services-oriented offering that allows users a range of nimble talent engagement models; by building on its deep talent marketplace and talent community, Toptal has the ability to helps its clients in a variety of ways, leveraging the power of the solution’s network to fill short-term, single-use talent needs or build a fully-scalable team of distributed talent.

In Their Own Words:

Toptal LLC operates a curated network of highly skilled freelance talent with business, design, and technology expertise that allows companies to scale their teams on-demand. Founded in 2010, the company now has the world’s largest fully remote workforce. Toptal has served more than 10,000 clients with a global network of talent exceeding 6,000 people in 100+ countries. For more information, please visit Toptal.com.

The Outlook:

By offering one of the market’s deepest and strongest talent networks through a mix of concierge-like, high-touch services and a client model that drives workforce agility, Toptal is well-positioned to thrive in today’s evolving labor market. Businesses actively crave extended talent that can serve as dynamic responses to continued market challenges; Toptal’s long track record of success in delivering on-demand, top-shelf talent and expertise achieves that goal.

Toptal was an early pioneer in the remote work movement; the company itself operates within a remote infrastructure and has become the world’s largest fully-remote organization. This first-hand experience has allowed the solution to help clients achieve their talent-based goals in the ever-evolving remote and hybrid work workplace. The company even offers deep guidance and consulting to assist customers in building and developing truly agile and successful remote work environments.

Based on these unique advantages and offerings, Toptal is a talent marketplace solution that is tailored for the Future of Work movement.

Key Providers for 2021: PRO Unlimited

Solution Providers by Christopher J. Dwyer on 11/18/2021

The Background:

“Evolution” and “disruption” are not often mentioned in the same discussion. However, in the wake of the COVID-19 pandemic and its wide-sweeping ramifications on the business arena, the two are now interchangeable dimensions that are actively transforming the way work is addressed and done. The world of contingent workforce management has changed forever, with progressive attributes placing equal emphasis on the talent and innovation components of how the modern-day worker is engaged and sourced.

As the Future of Work continues to leave its indelible fingerprints on the wide world of talent and work, both HR and procurement executives will require a unified technological approach that can seamlessly connect the most critical pieces of workforce management.

Enter PRO Unlimited.

Why They Were Selected:

Future of Work Exchange research finds that 84% of businesses aimed to “reimagine” workforce management heading into 2021, given that they spent the better part of a year facing the worst public health crisis of their collective lifetimes that caused undue disruption to traditional processes and strategies related to the growing and evolving non-employee workforce. While that statistic continues to prove itself out in an ever-changing business arena, what also stands out is that (also according to FOWX research) nearly 70% of enterprises are also focused on better managing the many technological gaps in the ultimate coverage of the total workforce.

PRO Unlimited has been one of the most aggressive and disruptive workforce management solutions in the market over the past year, owed to a “platform” vision that would see it become a dynamic nexus for agile workforce innovation. In just a short amount of time, the solution expanded the depth of its data ocean (acquisition of PeopleTicker), expanded its commitment to DE&I (exclusive partnership with EightfoldAI), announced a direct sourcing solution and added progressive functionality to it within months (the new Direct Sourcing PRO offering combined with the acquisition of WillHire), and expanded its total managed service provider reach with the acquisition of Workforce Logiq (also named a “Key Provider for 2021” here on the Exchange).

In Their Own Words:

Servicing hundreds of the world’s most recognizable brands, PRO Unlimited offers modern workforce management and a partner ecosystem supported by data, software, intelligence, and services to meet your flexible workforce needs. PRO’s Integrated Workforce Management Platform can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise to serve as the holistic platform for the modern workforce. Headquartered in San Francisco, PRO has helped global brands and organizations achieve operational and financial success for more than 30 years.

The Outlook:

PRO Unlimited, quite simply, is a solution that is tailored for the Future of Work. Consider the pieces of its end-to-end offering:

Diversity, equity, and inclusion (DE&I) are built into the fabric of its core platform and especially its direct sourcing module (Direct Source PRO) through its exclusive partnership with Eightfold AI.
The acquisition of Workforce Logiq wasn’t just an expansion play, but rather a way to tap into the solution’s unique, intelligence-led offerings, particularly ENGAGE Talent, which has the potential to revolutionize talent engagement combined with the power of the PRO platform.
Direct Source PRO, in a short period of time, became one of the industry’s strongest direct sourcing offerings. The addition of WillHire’s deep functionality will only aid in pushing this facet of the PRO solution to new heights.
The recent partnership with Glider AI (also a FOWX “Key Provider”!) will further enable a range of digital recruitment and candidate assessment capabilities that are designed to assist PRO clients with the necessary, on-demand intelligence to enhance predictive talent modeling, improve the quality of talent channels, and optimize direct sourcing strategies.

Simply put: 2022 will be a massive year for PRO Unlimited and the delivery of its innovative vision. The company is consistently unveiling pieces of a larger puzzle that are ultimately designed to facilitate a new era of optimization within the realms of workforce intelligence, DE&I, direct sourcing, talent acquisition, and agile workforce management.

The Extended Workforce is a Piece of the Total Talent Puzzle

Contingent Workforce Talent by Christopher J. Dwyer on 11/12/2021

For years, the very topic of “total talent management” (“TTM”) was an eye-raising and polarizing discussion, given the fact that the very underlying concepts around TTM involved several distinct sets of processes and capabilities (i.e., procurement, spend management, contingent workforce, HR, etc.) that did not historically mesh given their focuses on “commodities” versus “talent.” However, as the growth of the contingent workforce continued to expand within the total workforce (now sitting at 47% of all talent), strategies to have standardized, centralized, and aligned approaches and competencies for managing all types of talent, no matter the source, became ever more critical. And, with contingent workforce utilization continuing to grow and approaching nearly half of the average enterprise’s total workforce, it is incumbent on procurement leaders, HR executives, and contingent workforce management program heads to maintain clear visibility into the entire collection of organizational talent to execute better-informed and more intelligent decisions regarding the future use of labor.

Future of Work Exchange research finds that nearly 70% of businesses want to address key technological gaps in the greater coverage of the total workforce. This includes having full visibility into total talent, a state we refer to as “total talent intelligence,” which enables organizations with the ability to make real-time hiring decisions as new needs and project arise. Based on available talent and their skillsets and expertise, be it FTEs, staffing suppliers, or known/vetted candidates in talent pools, hiring managers can harness the power of total talent intelligence to make real-time talent judgments. This attribute is perhaps one of the strongest links to true business and workforce agility.

With the contingent workforce evolving over the past several years to encompass additional channels of non-employee talent, the language best used to describe it has also changed. This natural progression has led to another term: the extended workforce.

Shakespeare’s famous line, “What’s in a name? That which we call a rose by any other name would smell as sweet,” is apt and appropriate here – no matter what we call the evolving contingent workforce, its underlying impact is still that of a powerful, market-shifting force that drives competitive value and supports overall business agility. AS the contingent workforce, size scope, and strategic impact has expanded, new terminology that captures this evolution makes sense. “Extended” is yet another natural progression for this industry; contingent workers are sometimes thought of as mere line-items or “faceless” workers across the greater organization. Calling this spectrum of non-employee talent the “extended workforce” reflects the symbiotic link between an enterprise and all of its workers and how that relationship enhances the very idea of how work gets done.

As businesses navigate the so-called “next normal” ahead, they will require strategies, solutions, and technology that can effectively manage the full facet of its extended workforce in order to maximize the inherent skillsets and expertise offered by non-employee talent.

Upwork’s New “Virtual Talent Bench” is the Convergence of Direct Sourcing and Digital Staffing

Solution Providers by Christopher J. Dwyer on 11/04/2021

As the Exchange frequently defines, the Future of Work movement is based on three core interconnected principles: 1) the evolution of talent engagement (and talent acquisition), 2) the advent of new and innovative technology and automation, and 3) the transformation of business thinking. While each of these attributes on its own serves a powerful purpose in the progressive world of work and talent, it’s when they intersect that businesses can drive enhanced value.

Upwork, one of the industry’s largest and market-leading digital staffing players, recently introduced its “Virtual Talent Bench” offering, which essentially converges the full spectrum of Future of Work attributes into a solution that enables real workforce scalability while optimizing how businesses get work done. The Virtual Talent Bench is a powerful offering that blends key elements of the digital staffing model (talent marketplace functionality and deep candidate networks) with direct sourcing (curated talent “benches” that can be engaged and hired in an on-demand fashion).

“Our goal is to help businesses and independent talent get work done, and done well. We know independent talent want to build long-lasting work relationships with clients, and businesses want an easy way to work with the talent they love time and time again,” said Sam Bright, chief product and experience officer, Upwork. “We launched Virtual Talent Bench to help businesses find and engage a fleet of highly-skilled independent professionals through an easier way to discover, access and organize their go-to freelancers. From sign-up to superuser, we’ve designed and created a simple experience for clients to not only find new, talented freelancers, but also remember their strengths, flag their special skills, and organize them however they like.”

Upwork’s multifaceted approach towards talent engagement and contingent workforce management allows its users to leverage the Virtual Talent Bench to develop talent pool-like “benches” of freelancers and non-employee workers that can be tapped into in an on-demand manner. The VTB places scalability firmly within its core by allowing Upwork clients to quickly reengage high-quality talent in an agile fashion. This is functionality akin to direct sourcing automation, only with Upwork’s vast talent marketplace powering the candidate engagement process and seamlessly integrating “curation-like” functionality into the Virtual Talent Bench. And, by surfacing individual talent profiles and projects based on past searches and job needs, Upwork users can derive more value from the solution’s “Discovery” module, with these results embedded within the Virtual Talent Bench for direct access when building freelance teams for future projects.

With this new solution, Upwork is firmly entrenching itself as a forward-looking platform that embraces the Future of Work. The convergence of direct sourcing and digital staffing, combined with the ways talent engagement is evolving, is one major reason why the Virtual Talent Bench is an ideal feature for the transformative world of work and talent.

“In our recent Future Workforce Report stemming from a survey of U.S. hiring managers, we uncovered that 40.7 million Americans expect to be fully remote in the next five years. What’s more, 53% of businesses say that remote work has increased their willingness to use freelancers and 71% of hiring managers plan to maintain or increase their use of freelancers in the next six months, creating more hybrid workforces,” said Bright. “Offices have reopened, but many professionals aren’t willing to give up the flexibility of working remotely. Over one-third (34%) of workers who were remote are not excited about returning to the office, and of the 10 million Americans currently considering freelancing, 73% cite the ability to work remotely or flexibly as a reason why.”

“As remote work projections remain strong and businesses plan to continue engaging more independent talent, we’re already planning to expand features in Virtual Talent Bench to enable more collaboration and better organization in the months to come, including features allowing clients to invite an entire talent bench to submit a job proposal.”