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Key Providers for 2022: Beeline

Solution ProvidersTechnology and Innovation by Christopher J. Dwyer on

The Background:

Ardent Partners and Future of Work Exchange research has found that nearly 65% of businesses plan to adopt extended workforce management technology by 2024, an idea that signals the natural evolution of contingent workforce management (CWM) into something more expansive and dynamic. Of course, when nearly half (47.5%) of the average organization’s total talent is considered “non-employee,” there needs to be some level of innovation in how businesses tackle their growing extended workforce.

The advent of extended workforce platforms, which meld Vendor Management System (VMS) functionality with progressive HR, talent acquisition, and contingent workforce management functionality, has been a powerful facilitator of control, visibility, and, most importantly, a better candidate experience.

Enter Beeline.

Why They Were Selected:

In the traditional world of VMS technology, it was typically rare to see “talent” prioritized as much as cost savings or compliance. However, as the business arena changed and the evolution of talent began, enterprises required their technology to become candidate-centric models.

Beeline is a platform defined by innovation. Over its tenure as the largest independent provider of VMS technology, the company was a forerunner for Future of Work elements such as direct sourcing, workforce intelligence, and advanced, AI-fueled talent analytics. Today, 18 months after introducing its extended workforce offering, Beeline has become a talent-centric solution that is tailored for the next generation of workforce management solutions.

In Their Own Words:

Beeline powers the future of work with the world’s first extended workforce platform. Our intelligence-driven, cloud-based platform manages more than 30 million contingent, shift-based, project-based, and independent workers and enables total talent visibility into the entire workforce.

As the pioneer of vendor management systems (VMS), Beeline understands the Future of Work is fueled by technology that enables the limitless potential of every business and every individual. Our AI-powered software delivers insights and tools needed to manage the modern world of work. 

With the most seasoned team of contingent workforce solution professionals around the world, we help businesses across more than 120 countries meet their most critical talent needs. To learn more, visit www.beeline.com.

The Outlook:

Beeline’s acquisition by Stone Point Capital earlier this year was just a precursor to the platform expanding its overall reach, with a recent move to snatch up Utmost a clear indicator that the company is all-in on capturing the essence of the Future of Work movement. Beeline has considerable runway due to its robust suite of offerings, one of the most powerful instances of AI-fueled analytics in the space, the industry’s deepest ecosystem, and an overall commitment to a talent-centric technology model that is very much aligned with the direction of the market as its continues to evolve.

Beeline represents the next great generation of not just workforce technology, but also people technology. It is an idyllic and innovative platform that enables flexibility, insights, and true business agility. The company’s core offerings are deep and expansive, touching all facets of the transformative world of work and talent: services procurement, SOW management, candidate experience enhancement, recruitment, direct sourcing, global worker intelligence, and extended workforce management. And, as the industry moves closer and closer to achieving real “total talent management,” it will be solutions like Beeline that pave the way.

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Beeline to Acquire Utmost: Extended Workforce Tech as a Future of Work Nexus

Solution ProvidersTechnology and Innovation by Christopher J. Dwyer on

When Stone Point Capital acquired Vendor Management System (VMS) giant and extended workforce platform Beeline back in the spring, CEO Doug Leeby alluded to the fact that the transaction and new ownership would allow the most mature independent provider of VMS technology to be more active and more aggressive in the software acquisition market.

Today, that first domino fell for Beeline, as they have announced plans to acquire fellow extended workforce solution provider, Utmost.

Utmost, founded in 2018, became a growing force in the VMS solutions market over the past couple of years due to its progressive and strategic approach towards extended workforce management and the convergence of HR- and procurement-led functionality, buoyed by its dynamic technology architecture. The Utmost platform boasts a wealth of innovative modules, including an omni-channel talent sourcing solution (“Front Door”), Global Workforce Intelligence (enabling true total talent intelligence), a reimagined services procurement tool, and a burgeoning talent technology ecosystem. For Beeline, this represents a robust opportunity to capture small- and mid-sized extended and contingent workforce programs by tapping into the unique nature of Utmost’s progressive functionality.

“The Future of Work is built on the technology that delivers on the evolution of talent engagement, talent acquisition, and talent management,” said Doug Leeby, CEO of Beeline. “Bringing Utmost’s innovative offerings into the Beeline umbrella of solutions will complement our extended workforce technology and provide our clients with even more value as they optimize they ways they get work done.”

Utmost’s hallmarks, including its ease-of-use automation, frictionless integrations, and quick implementations, will enable Beeline with the ability to tap into the small- and mid-sized markets by offering a nimble foundation of offerings that link directly with these organizations’ key pain points. “Companies in the mid-market require more agile solutions at a lower cost with enhanced access points,” said Leeby. “Beeline is a fantastic “work engine” with massive functionality; Utmost will help us meet the evolving needs of this specific market while keeping our main vision in scope with the ways talent and work are evolving.”

At the center of this major market acquisition are the core constituents of the new world of work: the HR, procurement, and talent acquisition executives that run extended and contingent workforce programs, the suppliers and partners that fulfill their needs for skillsets and expertise, and the talent that drives it all.

“Acquiring Utmost is a representation of the future of extended workforce management technology,” said Colleen Tiner, Beeline’s SVP Strategy. “The transformation of both platforms has been highly complementary from business and functionality perspectives. Combining our market experience with Utmost’s solutions will help Beeline to provide Future of Work-oriented and talent-centric technology to our clients and the market.”

Tiner added that one major result of the acquisition is harnessing the power of Utmost’s strong onboarding and provisioning workflows, as well as the solution’s unique services, and bringing those into Beeline’s extended workforce platform.

Ardent Partners and Future of Work Exchange analysis of the acquisition:

  • While there are several redundancies in functionality, the Utmost acquisition represents a way for Beeline to continue doing what is best known for: innovating. There were many logical acquisition targets for Beeline in the wake of Stone Point Capital’s purchase of the company earlier this year, including direct sourcing platforms and specialist solutions (such as AI-fueled software), however, the company chose to go big with the Utmost move. The core of this acquisition is actually quite simple: it will allow Beeline to continue its long track record of being a pioneer and innovator while expanding its existing scope of Best-in-Class extended workforce management technology.
  • “Total Talent Intelligence” becomes “Global Workforce Intelligence.” In the 2022 VMS Technology Advisor, we wrote: “Utmost offers the market’s deepest total talent intelligence through agile and dynamic dashboards that present users with the ability to pinpoint (with regional- and location-specific accuracy) the makeup of FTEs, contingent workers, professional services, independent contractors, etc. and make decisions and take action in real-time (i.e., anomalies regarding compliance, etc.).” Beeline will expand the realm of total talent intelligence through its powerful analytics, AI, and machine learning capabilities to bring its clients “Global Workforce Intelligence,” taking TTI a step or two further.
  • Beeline will have a clear pathway into the HR and talent acquisition markets. Contingent workforce management has never been a pure procurement play, but there was a time when the function dominated how the extended workforce was ultimately managed. Today, as the world of work and talent becomes more candidate-centric, technology platforms must place workers at the center of their models. The Utmost acquisition enables Beeline with crucial HR intellectual property and functionality, not to mention Utmost’s expected influence on Beeline’s greater product roadmap. The infusion of HR-oriented functionality into Beeline’s array of offerings, combined with a global workforce intelligence play that will surely draw the attention of C-suite leaders, make this deal a groundbreaking one for the industry.
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Key Providers for 2022: SAP Fieldglass

Solution ProvidersTechnology and Innovation by Christopher J. Dwyer on

The Background:

The extended workforce comprises over 47% of the average company’s total workforce, according to recent Ardent Partners and Future of Work Exchange research. In addition to the growth of this talent over the past several years, businesses across the globe require the proper technology and automation to ensure that non-employee labor can effectively drive value across the greater organization.

While the Vendor Management System (VMS) model is not a new solution, many of these platforms have undergone radical evolution in the face of continuous business change…especially during pandemic times, when the extended workforce became a cornerstone of operational survival. In fact, the innovation in the world of VMS technology has become a veritable linchpin to truly thriving in a business arena that essentially requires progressive functionality, Best-in-Class data capabilities, and a commitment to the Future of Work movement.

Enter SAP Fieldglass.

Why They Were Selected:

Over the past two years, SAP Fieldglass has reconfigured its core functionality to reflect the ongoing transformations within the greater world of work and talent, introducing several key innovations to its wide-ranging product suite. Through its deep integrations and connections to SAP SuccessFactors, SAP Ariba, and other facets of the SAP line of technology, SAP Fieldglass is enabled with the ability to effectively manage all facets of total talent in the face of a transformative world of work.

SAP Fieldglass has demonstrated its pledge to progressive, Future of Work-era automation through a blend of industry maturity and next-generation product offerings. Its configurable, integrated workplace (SAP Work Zone) merges SAP technology (such as SAP Ariba and SAP SuccessFactors) with other critical enterprise systems to generate a holistic, end-to-end view of a user’s total workforce, while the solution’s Active Guidance functionality is perhaps the industry’s deepest proactive insights tool.

In Their Own Words:

SAP Fieldglass, a longstanding leader in external workforce management and services procurement, is used by organizations around the world to find, engage, and manage all types of flexible resources. Our cloud-based, open platform has been deployed in more than 180 countries and helps companies transform how work gets done, increase operational agility, and accelerate business outcomes in the digital economy. Backed by the resources of SAP, our customers benefit from a roadmap driven by continuous investment in innovation. To learn more, visit www.fieldglass.com.

The Outlook:

SAP Fieldglass is well-positioned to become an idyllic, Future of Work-oriented workforce management platform due to its robust integrations with other key SAP solutions (particularly SAP SuccessFactors), scale of offerings that provide real-time and AI-augmented visibility, and inherent flexibility that cascades down into how its users manage the complexities of today’s agile workforce.

With its Visualizer analytics tool, strong services procurement automation, assignment management technology (for enhancing control over the burgeoning light industrial contingent workforce), and abilities to drive both total spend management and total talent management, SAP Fieldglass is a force in a Future of Work-driven business world.

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Defining the VMS Technology Market: New Future of Work Exchange Research Study Now Available

Contingent WorkforceSolution ProvidersTechnology and Innovation by Christopher J. Dwyer on

Ardent Partners and the Future of Work Exchange have long been preeminent sources of analysis of the extended workforce industry and its associated technologies and solutions. With the introduction of our Technology Advisor (and Solution Advisor) series several years ago, the analyst team has been able to assist thousands of business leaders with the necessary information, insights, and intelligence as they traverse the complex solutions landscape within procurement and spend management, procure-to-pay, contingent and extended workforce management, direct sourcing, and digital staffing.

Today, we announce the publication of the much-anticipated VMS Technology Advisor, a report that assesses and evaluates 11 of the major Vendor Management System platforms that are currently helping organizations around the globe automate key extended workforce management processes, provide access to talent intelligence, and reinforce contingent workforce spend management.

The new report, which is available here, evaluates Beeline, Coupa Contingent Workforce, ELEVATE, Eqip, Pixid, Prosperix, PRO Unlimited, SAP Fieldglass, Utmost, VectorVMS, and VNDLY (a Workday Company).

The 2022 VMS Technology Advisor deep-dives into each provider’s strengths within requisition management, services procurement, SOW management, analytics and intelligence, direct sourcing, Future of Work readiness, total talent acquisition, total workforce management, global capabilities, and other key attributes inherent in today’s leading VMS platforms.

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Extended Workforce Evolution and the Modern VMS

Solution ProvidersTechnology and Innovation by Christopher J. Dwyer on

Way back when (say, about 25+ years ago?), businesses required a veritable system-of-record that could effectively serve as an automated outlet for their many, many staffing suppliers, vendors, and agencies. The birth of the first Vendor Management System (VMS) platforms were essentially akin to “eProcurement for staffing,” with a handful of those organizations blending some basic human capital management competencies into the core of their earliest solutions.

The 2008-2009 Great Recession translated into a “perfect storm” for the contingent workforce arena: businesses sought to regain competitive footholds without the ability to rehire those laid off during the worst of the financial crisis, while those who lost their roles began to realize the incredible value of transforming their talents into what would eventually become the freelance economy.

The past couple of years has reinvigorated the world of non-employee talent in such a way that the collective business market finds itself with nearly half of its total talent (nearly 47%) comprised of contingent labor. The pandemic age has not only reaffirmed the need for businesses to harness the power of VMS technology, but to also take advantage of the many ways these platforms are reinforcing the many accelerants within the Future of Work movement.

The veteran platforms in the space, such as Beeline, have managed to meld the traditional elements of VMS with pioneering innovation, such as direct sourcing (perhaps the first VMS solution to embrace this), advanced SOW and services procurement, AI-led functionality, and human capital-fueled offerings that all contribute to its “Extended Workforce Management” technological overlay (not to mention an industry-leading talent technology ecosystem).

PRO Unlimited has revolutionized the concept of “integrated workforce management” through an aggressive mix of key acquisitions (WillHire for direct sourcing, Workforce Logiq for AI-led managed services, GRI for sheer market expansion, etc.) and a commitment to becoming a “platform of choice” for all aspects of today’s extended workforce.

SAP Fieldglass, a fellow long-time solution, has also progressed its offerings in recent years to include a focus on light industrial and shift management (key functionality for an industry that has seen the largest jump in utilization of contingent labor since the pandemic began), next-generation analytics (fueled by a move to a Hyperscaler data warehouse), and enhanced candidate experience management. The platform, when combined with the power of SAP SuccessFactors, SAP Ariba, and other SAP technology, will continue to be a trailblazer.

Relative newcomer Utmost has redefined extended workforce management with its incredibly flexible functionality, deep commitment to total talent intelligence, native integration with HRIS platforms, and overall sheen of innovation that has helped it stand out from the rest of the market. Its agile technology has also enabled one of the market’s strongest offerings around candidate management and the candidate experience, as well as an appropriate focus on “how work gets done.”

A solution like Prosperix (formerly Crowdstaffing) is a truly unique and revolutionary platform that has turned the design of VMS on its head. The provider’s “VMS Network” is one of the most disruptive products on the market; Prosperix is a true end-to-end vendor management platform built on a talent marketplace with a candidate-centric model.

Coupa’s Contingent Workforce solution is an idyllic blend of spend management and VMS technology, with robust intelligence offerings (including prescriptive guidance based on a wealth of data and information) and some of the industry’s leading candidate-matching functionality. VNDLY, acquired by Workday late last year, boasts one of the best user experiences in the marketplace, along with its real-deal procurement and HR blend of offerings that are now enabled within the larger Workday suite of solutions (VNDLY’s data and intelligence architecture are also a powerful formula for total talent management).

Solutions like VectorVMS (deep partner network with a mid-market focus), Pixid (one of Europe’s most powerful VMS platforms), ELEVATE (unique omni-channel direct sourcing channel offering and incredibly customizable functionality), Eqip (blockchain-fueled functionality and innovative offerings) and FlexTrack (the only VMS built on a SFDC architecture, which opens new and refreshing doors for CWM programs) are also contributing to the extended workforce management technology revolution, as well.

The VMS technology landscape today looks markedly different than it did even a few years ago, and for good reason: the classic iterations of Vendor Management System software wouldn’t cut it in a world that is founded on flexibility and agility whilst also being more talent-led than ever before. VMS needs to be more powerful, more strategic, and, most importantly, tightly aligned with the true future of how work will be done.

Ardent Partners and the Future of Work Exchange will soon release the 2022 edition of its VMS Technology Advisor report, which assesses and evaluates the top providers in the Vendor Management System market and will serve as a guide for those organizations seeking deep analysis of a complex technology landscape as they undertake workforce management solution selection.

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FOWX Notes: May 20 Edition

General Insights by Christopher J. Dwyer on

Some picked-up pieces, news, and insights from across the evolving world of talent and work:

  • PRO Unlimited announced the appointment of Dr. Christy Dempsey to its board of directors, which is a formidable addition to the solution’s already-robust level of expertise and experience. Dr. Dempsey will no doubt help to influence PRO’s presence in the healthcare industry, where it has seen much success with its RightSourcing offering. As the healthcare vertical continues to see a stratospheric rise in the utilization of extended talent, this appointment will surely augment PRO’s approach to optimizing contingent workforce management operations within this industry.
  • Industry veteran Kevin Leete, formerly of Atrium, joined direct sourcing platform WorkLLama last week, as did former SAP Fieldglass, The Mom Project, and WillHire executive Kevin Poll. The innovative direct sourcing provider, which has become an industry leader over the past couple of years due to its unique solution set, welcomes two major workforce and staffing industry luminaries to its executive team.
  • Direct sourcing giant LiveHire announced a partnership with Viventis Search Asia. The partnership will help to advance LiveHire’s technology in the APAC region by enabling Viventis (a career consulting and human capital solution) to build and develop a truly agile and seamless ecosystem of candidates, fueled by LiveHire’s wide range of direct sourcing, recruitment, and candidate experience functionality.
  • Although initial unemployment claims increased 21,000 to a seasonally adjusted 218,000 for the week ended May 14, the rate is still at its lowest over past 52 years. The Future of Work Exchange expects this number to remain steady, given that the United States business market has increased payroll by 400,000 jobs for 12 straight months. As The Great Resignation continues its impact, there will be, however, some “settling” of the labor market as displaced workers find new homes and career trajectories.
  • Randstad Sourceright introduced its innovative Services Procurement 360 solution, which is led by the company’s Global Head of Services Procurement, Paul Vincent. The new solution “reimagines” services procurement and SOW management by leveraging flexible solutions, AI-fueled intelligence, and a dynamic framework of offerings and tools.
  • Accenture’s global managing director of applied intelligence, Salema Rice, joined Opptly’s board of directors. MSP leader GRI’s former , Rice will certainly bring her vast expertise and knowledge and apply to the direct sourcing platform’s intelligence-led technology offerings.

Also, just a quick reminder that registration is open for the Future of Work Exchange‘s inaugural live event, “FOWX Live,” on June 14 in Boston. Click here or on the image below to register.

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Ardent Partners and the Future of Work Exchange Launch Definitive MSP Report

Business LeadershipContingent WorkforceSolution ProvidersTechnology and Innovation by Christopher J. Dwyer on

New Study Evaluates the Leading Managed Service Providers (MSPs) for the Workforce Solutions Market

BOSTON, MA, March 1, 2021 – Ardent Partners, a leading research and advisory firm, along with the Future of Work Exchange, a top destination for executives focused on the evolution of work and talent, announced today that its new 2022 MSP Solution Advisor report, which evaluates the Managed Service Provider (MSP) marketplace, is now available. MSPs, as the most mature offering in the greater workforce management solutions market, are continue to drive innovation in the rapidly shifting labor market and Future of Work landscape and tailor  their services to suit the needs of a dynamic, agile, and extended workforce.

“The world of talent and work has changed tremendously over the past two years, forcing enterprises to reimagine their core talent engagement, talent acquisition, and extended workforce management strategies,” said Christopher J. Dwyer, senior vice president of research, managing director of the Future of Work Exchange, and author of the new MSP Solution Advisor report. “This report will help readers identify the MSP provider that best-fits the needs of their agile workforce and educate them on the different approaches that each provider takes towards key workforce management areas, including direct sourcing, SOW management, services procurement, DE&I, and reporting and analytics.”

The 2022 MSP Solution Advisor is the leading assessment report for MSPs that guides HR, procurement, human capital management, and talent acquisition leaders through a deep solutions landscape by discussing the key functionality, capabilities, competencies, offerings, and performance of the main providers in the MSP industry. The new report highlights dozens of feature-specific offerings and market differentiators from which Ardent and the Future of Work Exchange evaluated the industry’s top MSP solutions.

The Ardent analyst team identified and selected eleven key providers – Atrium, Evaluent, GRI, Guidant Global, KellyOCG, nextSource, Pontoon Solutions, PRO Unlimited, Randstad Sourceright, RightSourcing, and Talent Solutions TAPFIN – in the MSP solutions market for inclusion in this research study.

“Since 2010, Ardent Partners has been a guiding voice for professionals managing their extended workforce management programs and the solutions that they use to drive them,” said Ardent’s Chief Research Officer, Andrew Bartolini. “The new MSP Solution Advisor report is a reflection of this expertise and delivers a clear and insightful report that is a must-read for leaders seeking to optimize their extended workforce.”

Click here to download the new MSP Solution Advisor study (or click on the image below), which will be followed by the VMS Technology Advisor in the spring.

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How Does The MSP Model Fit into The Future of Work?

General InsightsSolution Providers by Christopher J. Dwyer on

As solutions, they have been around longer than any other workforce management offering in our industry. As brand names, there may be no bigger logos than those synonymous with some of the largest in our space. And, as the extended workforce continues to grow in size, impact, and scope, they have evolved to meet the dynamic needs of businesses across the globe.

The Managed Service Provider (MSP) model has long been a powerful force across the contingent workforce management and traditional recruitment spectrums, offering an end-to-end, outsourced array of tailored, customized, and global offerings that help businesses tap into key staffing suppliers, standardize extended workforce management operations, and enhance the overall approaches to how talent is engaged and managed.

The non-employee workforce was once less than 20% of the average company’s total talent, as recently as a decade ago. With the stratospheric rise of this labor over the past ten-plus years, we’ve collectively experienced and leveraged a slew of both innovative, consistently-progressive outlets (such as VMS and extended workforce platforms), solutions that are actively capturing the power of direct sourcing, and digital staffing and talent marketplace offerings that enable real-time access to top-tier talent and expertise.

The Future of Work demands that business operations be dynamic, repeatable, and scalable. And, to boot, nearly half of the total global workforce is considered “extended” or “agile” in some manner. For service-oriented solutions like MSPs, the question becomes, “How does this model fit into the Future of Work movement?”

The answer is actually quite simple: an evolved model that blends traditional managed services with technological overlays for various “pieces” of the extended workforce lifecycle, combined with key integrations and partnerships with innovative platforms that address niche areas of talent engagement and talent acquisition.

One just has to look at the current landscape of MSPs ruling the day: some are some of the most mature in our industry and are revolutionizing the way services and technology interact, such as Randstad Sourceright and KellyOCG. RSR is reimagining SOW management and services procurement, as well as its bringing its unique TalentUX tech overlay to areas like direct sourcing. KellyOCG’s digital Helix infrastructure could be a gamechanger.

PRO Unlimited is advancing a “platform approach” that solves every need of the current workforce management program while pushing the criticality of data and intelligence; the solution has made incredible strides within direct sourcing, DE&I, and other key facets of extended workforce management. Talent Solutions TAPFIN is refashioning the market with a fresh approach to SOW management/services procurement and integrated, data-led offerings around workforce advisory and direct sourcing.

Solutions like GRI offer near-unrivaled, powerful, and self-service analytic modules that help clients design better business outcomes (GRI is also a robust provider of Managed Direct Sourcing (MDS) solutions).

Organizations like Atrium and nextSource are transforming how diversity, direct sourcing, and tech-led approaches can help the mid-market thrive. RightSourcing is actively helping a struggling industry (healthcare) take advantage of an evolving labor market whilst offering wide-scale support for those medical facilities that need it coming out of the latest COVID surge.

Pontoon continues to lead with its innovative service delivery models and technological foundations, while Guidant Global is building on its vast expertise, global reach, and progressive direct sourcing offerings. Even newer solutions, like Evaluent, are proving that there’s incredible room for innovation in our industry.

Tomorrow, Ardent Partners and the Future of Work Exchange will unveil the 2022 MSP Solution Advisor, an industry guidebook that will serve as the definitive guide for businesses seeking new insights on the mature MSP solutions market, allow them access to the necessary information to guide solution selection journeys, and enable contingent workforce program leaders to better understand how each MSP offering differentiates itself from the competition.

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NEW AND IMPROVED PODCAST –>The Future of Work Exchange Podcast (Now with Twice the Future)

Podcast by Christopher J. Dwyer on

After spending six years and a couple hundreds of hours discussing the contingent workforce, Ardent Partners is pleased to unveil a new and improved podcast with a clever/familiar new title: The Future of Work Exchange Podcast.

The newly-rebranded show will cover today’s hottest Future of Work topics, including remote and hybrid work, the extended workforce, human capital management, DE&I, SOW and services procurement, digital staffing and talent marketplaces, direct sourcing and talent pools, and more. A new and improved podcast!

If you are a dedicated listener, you and the hundreds of thousands of listeners who have listened to our Contingent Workforce Weekly podcast over the years will still be able to hear insights, guidance, and thought leadership on the evolution, growth, and impact of the non-employee workforce.

For the “first-times” and the “long-times” alike, we welcome you to subscribe, listen, share and participate. We welcome your interest and ideas (please share them here) – we will respond.

This week’s podcast, sponsored by PRO Unlimited, features a discussion with Utmost co-founder and COO, Dan Beck. Dan and I chat about the continued growth and impact of the extended workforce, why VMS has to become more progressive, and how the “talent revolution” will shape the workforce for months and years to come.

Tune into Episode 611 of The Future of Work Exchange Podcast below, or subscribe on Apple Music, Spotify, Stitcher, or iHeartRadio.

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How Should Enterprises Invest in Technology in 2022?

Technology and Innovation by Christopher J. Dwyer on

We’ve talked workforce management in 2022 and we’ve discussed how business leadership needs to evolve in the new year. What major piece of the Future of Work movement is left? That’s right: technology and innovation.

2021 wasn’t just an interesting year for workforce management technology, but rather an extraordinary 12 months that saw some major acquisitions and major shifts in how extended workforce automation was positioned, offered, and enhanced. Here’s how enterprises should invest in Future of Work technology in the year ahead:

  • Leverage technology that can not only better fill the candidate pipeline, but truly enhance the quality of candidates and the overall candidate experience. It’s not enough anymore to merely pump candidates into the enterprise recruitment stream; Best-in-Class businesses actively leverage solutions that can not only build and develop deep talent communities, but also ensure that these candidates have been vetted, qualified, and nurtured via AI-led platforms that validate skillsets, ensure alignment, and position workers to ultimately succeed.
  • Point direct sourcing solutions will be gamechangers in 2022. Ardent Partners and Future of Work Exchange research finds that nearly 32% of businesses today are leveraging some form of direct sourcing or talent pool automation, which includes both specific, point solutions as well as automation enabled by larger suites of technology (such as VMS or extended workforce platforms). As I wrote recently, direct sourcing needs to be the top workforce management priority in 2022, buoyed by the impact that this programmatic series of strategies, processes, and capabilities can bring to the average organization. “The increasing need for talent and the ongoing challenges competing for it mean that enterprises must continue to challenge the status quo and operate on the bleeding edge in order to stay on top. By blending traditional direct sourcing approaches (curation, segmentation, etc.) with “2.0” attributes (digital recruitment marketing, AI-led assessments, more focus on the candidate experience, etc.), businesses will ensure that, in yet another year of uncertainty, they will be positioned to optimize how work is done.”
  • Platforms that have integrated offerings will revolutionize the way businesses manage the lifecycle of talent and the progression of work in the new year. Today’s “lifecycle” of talent engagement-meets-work optimization is nuanced in such a way that enterprises must place more rigor around various process-led attributes, including managed services, SOW management/services procurement, direct sourcing, DE&I, candidate assessment/skills validation, candidate experience, project management, shift and assignment management, analytics, etc. Solutions that offer interconnected processes to help these organizations facilitate frictionless, seamless workflows around all things related to “talent” and “work” will transform the Future of Work in 2022 (and beyond).
  • Workforce management technology must focus on the variation inherent within the extended workforce. Today’s many channels of talent have coalesced into sustainable communities of candidates that all have crucial impact on the greater organization. 2022 is the year that the extended workforce officially becomes “half” of the total workforce, and with that, a much more laser-like focus on how automation can scale the agile workforce, extract its natural flexibility, and drive true talent sustainability to “future-proof” roles and positions across the entire enterprise.
  • Unified communications and collaborative tools, as well as the true “digital enterprise,” are required to usher in the next great era of remote and hybrid work. Future of Work Exchange research discovered that over 42% of all workers would be working in a remote or hybrid setting by the end of the year, with that number growing to 55% (or more) by mid-2022. Businesses cannot rely on simple VPN connections, outdated communications-led tools, and leaky remote infrastructures to optimize how remote work is done. Enterprises require advanced levels of collaborative technology that can facilitate true workforce digitization in such a way that it transforms the very way work is done beyond the old-school parameters of the 40-hour, five-day workweek. When work can happen anytime and anywhere, we get that much closer to the real emergence of the digital enterprise.
  • Artificial intelligence, machine learning, and similar technology must coalesce with human-led process management. Talk to any AI expert and he or she will state that ubiquitous, self-sustaining and reactive intelligence is still years (or decades) away. In the interim, businesses must future-proof the way they develop products, offer services, and conduct overall work; with no way to predict the need for future skillsets or expertise for jobs and roles that cannot be dreamt of today, integrating today’s AI and machine learning into human-led process management and operations is a fantastic way to drive work optimization and begin to prepare for the future state of the enterprise.
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