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Mental Health

Mental Well-Being Critical to Curbing Employee Burnout

Business LeadershipGeneral Insights by John Yuva on

When we refer to the Future of Work, we’re often talking about a better overall workforce experience. Certainly, a workplace that considers employee purpose, well-being, and work/life balance. In essence, the Future of Work should help prevent one of the leading causes of workforce distress and The Great Resignation — employee burnout. Indeed conducted a survey in 2021 of 1,500 U.S. workers to compare the level of burnout before and after the COVID-19 pandemic. The survey revealed that 67% of all workers believed burnout had worsened during the pandemic. What was the primary reason behind the increase?

Despite most employees working remotely, the survey indicated that more than half (53%) worked more hours virtually than when they were on-site. According to Indeed: Nearly one-third (31%) say they are working “much more” than before the pandemic. On-site workers reported longer hours as well, with 27% who said they worked more daily, and 34% who worked longer on a weekly basis. The inability to unplug from projects, coupled with the lack of guidance surrounding work/life boundaries contributed to longer working hours.

The State of Burnout in 2023 and Beyond

While the Indeed survey took place in 2021, how is employee burnout faring as we begin navigating 2023? According to a recent report from Aflac “2022-2023 Aflac WorkForces Report,” more than half (59%) of American workers are experiencing at least moderate levels of burnout, a notable increase over 2021 (52%) and on par with the levels reported in 2020 at the height of the COVID-19 pandemic.

Aflac surveyed 1,200 employers and 2,001 employees. Survey responses indicated the following:

  • Employees who suffer from high levels of burnout report lower job satisfaction (55%)
  • Lower confidence that their employers care about them (47%)
  • Negative perceptions of work-life balance (55%)
  • A higher likelihood of seeking another job in the next year (56%).

Matthew Owenby, chief human resources officer for Aflac Incorporated, stated, “A major concern of employee burnout is the impact on their well-being and how it affects engagement and retention. Employers are looking for new ways to offer benefits that help improve their employees’ mental health balance,” he said.

Knowing the signs of employee burnout is critical to prevent retention issues. In its “A Manager’s Guide to Preventing Employee Burnout,” Lyra identifies 8 signs of employee burnout that managers and executive leadership should be aware of as they interact with employees.

  • Exhaustion or feeling overwhelmed
  • Physical symptoms such as chronic headache or fatigue
  • Anger or irritability
  • Distancing themselves from their work
  • Nervousness or feeling uncertain
  • Low motivation
  • Sadness
  • Difficulty concentrating

Strategies to Extinguish Burnout in 2024

When managers witness the above signs in an employee, it is empathy more than anything else that he or she needs. Acknowledging how work can be overwhelming at times and how as a manager those same feelings exist establishes a common ground by which to probe further.

Here are four strategies to bring employee burnout to the forefront in the enterprise and address it with compassion, understanding, and well-being in mind.

Address employee burnout directly. Often, the best way to come to terms with an issue, is to address it head on. During an interview with CNBC, Jennifer Moss, author of “The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It,” spent time with CNBC’s Workforce Executive Council.

She views employee burnout as a mental health issue. And one that needs the support of management to promote trust, safety, and prioritization of mental health toward employees. Managers need to dedicate 15 minutes every week with their direct reports to assess how they’re feeling and where their mental pain points exist.

Moss says the following key questions can help managers better understand the mental well-being of their employees and devise solutions to address existing issues.

  • How was this week?
  • What were the highs and lows?
  • What can I do for you next week to make things easier?
  • What can we do for each other?

Flexible scheduling and time off pay dividends. One of the major workplace outcomes from the pandemic is the concept of flexible scheduling. Many remote workers realized they were more productive during specific hours of the day. Depending on the role, companies enabled employees to choose hours that better reflected availability and higher productivity.

Similarly, time off to rebalance, recharge, and reboot cannot be underestimated. Taking time off, even for a three-day weekend, is crucial to mental health and emotional well-being. However, managers (and even executive leadership) must model these behaviors. Unless a manager actively communicates, encourages, and sets the example for taking time off, employees will remain hesitant to pursue mental health days or PTO.

Work/life balance remains critical. The Indeed survey revealed that approximately “70% of all respondents have access to work communications on their phones — making them 84% more likely to work after hours.” How does this promote work/life balance? Employees are never truly taking PTO or enjoying off hours if they’re always connected to the office. However, some employees, particularly those in management positions, believe the company is unable to function without being tethered to it.

Work/life balance is about establishing priorities outside of work and living life off the corporate grid. Whether it’s taking vacation or going for a 30-minute walk to recharge, employers must encourage and model this Future of Work tenet to curb employee burnout.

Employee perks resonate with workers. What is the benefit of working for an organization? While compensation remains high on the list, it is benefits (including perks) that strike a chord with employees. Access to mental health professionals, days off beyond holidays, casual dress code, flexible scheduling, and other perks are helping with employee balance. The commitment to such perks is often reflected in an enterprise’s overall culture.

A strong enterprise culture with employee success and well-being in mind, will seek feedback to choose perks that appeal to most workers. Organizations should also consider activities (e.g., sports, cultural, community service, etc.) that occur outside of work but bring employees together regardless of business unit.

Regardless of whether your team is remote, hybrid, or permanently on-site, managers should be gauging employee burnout. While difficult to quantify, employee burnout does have detrimental impacts on the bottom line. However, that shouldn’t be the primary focus or reason to monitor workforce well-being. It must be an effort that involves every level of the organization. When communicated and acted upon, mental wellness becomes the responsibility of everyone and is ingrained in the fabric of the culture.

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Corporate Mental Health and the Future of Work

Business Leadership by Christopher J. Dwyer on

Mental health and wellness have unfortunately long been neglected attributes of the corporate world. However, in a business climate that places the utmost emphasis on talent retention and a focus on becoming “destination of choice” workplaces, this concept is changing quickly. As awareness of the importance of mental wellbeing grows (and employee burnout continues to rage), enterprises are beginning to realize that managing employees’ mental health is not just a moral imperative, but it also benefits the greater business in multiple ways.

The World Health Organization has found that one in four people globally will be affected by mental or neurological disorders at some point in their lives; and, the cost of untreated mental health issues to the global economy is estimated to be in the trillions of dollars. Poor mental health, from a workplace perspective, often results in disengagement, increased absenteeism, a lack of productivity, and more frequent turnover.

The movement towards focusing on corporate mental health and wellness seems to be evolving, though. Ardent Partners and Future of Work Exchange research has discovered that 93% of business leaders are actively prioritizing mental health (and mental health awareness) as part of their 2023 leadership styles, a far cry from years past when this critical issue was near nowhere to be found.

Recognizing the challenges of poor mental health in the workplace, an increasing number of companies are taking steps to address these issues, such as offering mental health resources, such as counseling services and support groups. Other organizations are also promoting wellness initiatives (such as meditation classes on-site yoga, etc.) to help employees manage their stress and anxiety and transform the workplace into a more comfortable place to work.

Workplace culture has become a top conduit for revamping mental health initiatives, as it has become crucial to create a culture that promotes inclusivity and openness. By fostering a workplace environment in which workers feel comfortable discussing their mental health and, consequently, seeking support when they need it, businesses can ensure that their most critical asset (their talent) views the organization and its workplace as place that cares about them as people.

Business leaders can extend this progressive idea of workplace culture by developing and communicating policies that back employees who may be dealing with mental health issues; simply offering paid time off for treatment or providing flexible work arrangements can prove to be a major difference in truly supporting the workforce.

What this all boils down to, of course, is the role of leadership in reimagining workplace culture into an environment that promotes positive mental health. Senior leadership must be committed to these ideals of wellness and model the behaviors that map to supportive policies. The Future of Work has long been founded on the depth of talent, and, if businesses desire to thrive in 2023 and beyond, they must address corporate mental health, view these initiatives as both ways to humanize the workplace and retain talent, and, most importantly, creating a more resilient, productive, and healthy workforce.

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Employee Burnout Still Simmering in Enterprises

Business LeadershipGeneral Insights by John Yuva on

When we refer to the Future of Work, we’re often talking about a better overall workforce experience. Certainly, a workplace that considers employee purpose, well-being, and work/life balance. In essence, the Future of Work should help prevent one of the leading causes of workforce distress and The Great Resignation — employee burnout. Indeed conducted a survey in 2021 of 1,500 U.S. workers to compare the level of burnout before and after the COVID-19 pandemic. The survey revealed that 67% of all workers believed burnout had worsened during the pandemic. What was the primary reason behind the increase?

Despite most employees working remotely, the survey indicated that more than half (53%) worked more hours virtually than when they were on-site. According to Indeed: Nearly one-third (31%) say they are working “much more” than before the pandemic. On-site workers reported longer hours as well, with 27% who said they worked more daily, and 34% who worked longer on a weekly basis. The inability to unplug from projects, coupled with the lack of guidance surrounding work/life boundaries contributed to longer working hours.

The State of Burnout in 2023

While the Indeed survey took place in 2021, how is employee burnout faring as we begin navigating 2023? According to a recent report from Aflac “2022-2023 Aflac WorkForces Report,” more than half (59%) of American workers are experiencing at least moderate levels of burnout, a notable increase over 2021 (52%) and on par with the levels reported in 2020 at the height of the COVID-19 pandemic.

Aflac surveyed 1,200 employers and 2,001 employees. Survey responses indicated the following:

  • Employees who suffer from high levels of burnout report lower job satisfaction (55%)
  • Lower confidence that their employers care about them (47%)
  • Negative perceptions of work-life balance (55%)
  • A higher likelihood of seeking another job in the next year (56%).

Matthew Owenby, chief human resources officer for Aflac Incorporated, stated, “A major concern of employee burnout is the impact on their well-being and how it affects engagement and retention. Employers are looking for new ways to offer benefits that help improve their employees’ mental health balance,” he said.

Knowing the signs of employee burnout is critical to prevent retention issues. In its “A Manager’s Guide to Preventing Employee Burnout,” Lyra identifies 8 signs of employee burnout that managers and executive leadership should be aware of as they interact with employees.

  • Exhaustion or feeling overwhelmed
  • Physical symptoms such as chronic headache or fatigue
  • Anger or irritability
  • Distancing themselves from their work
  • Nervousness or feeling uncertain
  • Low motivation
  • Sadness
  • Difficulty concentrating

Strategies to Extinguish Burnout

When managers witness the above signs in an employee, it is empathy more than anything else that he or she needs. Acknowledging how work can be overwhelming at times and how as a manager those same feelings exist establishes a common ground by which to probe further.

Here are four strategies to bring employee burnout to the forefront in the enterprise and address it with compassion, understanding, and well-being in mind.

Address employee burnout directly. Often, the best way to come to terms with an issue, is to address it head on. During an interview with CNBC, Jennifer Moss, author of “The Burnout Epidemic: The Rise of Chronic Stress and How We Can Fix It,” spent time with CNBC’s Workforce Executive Council.

She views employee burnout as a mental health issue. And one that needs the support of management to promote trust, safety, and prioritization of mental health toward employees. Managers need to dedicate 15 minutes every week with their direct reports to assess how they’re feeling and where their mental pain points exist.

Moss says the following key questions can help managers better understand the mental well-being of their employees and devise solutions to address existing issues.

  • How was this week?
  • What were the highs and lows?
  • What can I do for you next week to make things easier?
  • What can we do for each other?

Flexible scheduling and time off pay dividends. One of the major workplace outcomes from the pandemic is the concept of flexible scheduling. Many remote workers realized they were more productive during specific hours of the day. Depending on the role, companies enabled employees to choose hours that better reflected availability and higher productivity.

Similarly, time off to rebalance, recharge, and reboot cannot be underestimated. Taking time off, even for a three-day weekend, is crucial to mental health and emotional well-being. However, managers (and even executive leadership) must model these behaviors. Unless a manager actively communicates, encourages, and sets the example for taking time off, employees will remain hesitant to pursue mental health days or PTO.

Work/life balance remains critical. The Indeed survey revealed that approximately “70% of all respondents have access to work communications on their phones — making them 84% more likely to work after hours.” How does this promote work/life balance? Employees are never truly taking PTO or enjoying off hours if they’re always connected to the office. However, some employees, particularly those in management positions, believe the company is unable to function without being tethered to it.

Work/life balance is about establishing priorities outside of work and living life off the corporate grid. Whether it’s taking vacation or going for a 30-minute walk to recharge, employers must encourage and model this Future of Work tenet to curb employee burnout.

Employee perks resonate with workers. What is the benefit of working for an organization? While compensation remains high on the list, it is benefits (including perks) that strike a chord with employees. Access to mental health professionals, days off beyond holidays, casual dress code, flexible scheduling, and other perks are helping with employee balance. The commitment to such perks is often reflected in an enterprise’s overall culture.

A strong enterprise culture with employee success and well-being in mind, will seek feedback to choose perks that appeal to most workers. Organizations should also consider activities (e.g., sports, cultural, community service, etc.) that occur outside of work but bring employees together regardless of business unit.

Regardless of whether your team is remote, hybrid, or permanently on-site, managers should be gauging employee burnout. While difficult to quantify, employee burnout does have detrimental impacts on the bottom line. However, that shouldn’t be the primary focus or reason to monitor workforce well-being. It must be an effort that involves every level of the organization. When communicated and acted upon, mental wellness becomes the responsibility of everyone and is ingrained in the fabric of the culture.

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Mental Health Central to Workforce Strategy

Contingent WorkforceDiversity and InclusionHR by John Yuva on

The topic of mental health in the workplace is one that companies have struggled to address in the past. A stigma around mental health issues has plagued employees from seeking appropriate help. According to a report from Mental Health America (MHA), 2022 Mind the Workplace: Employer Responsibility to Employee Mental Health, “47% of employees know what mental health services they can use when struggling with a mental health concern, but only 38% would be comfortable using their company’s services for a mental health concern.” Fearful of being judged or even losing their jobs, employees chose to suffer in silence. And then a global pandemic occurred.

Suddenly, this unprecedented global event brought mental health out of the shadows and into the mainstream light. The abrupt transition moving to remote work, coupled with the natural stress, fear, and anxiety of living through a pandemic made mental health applicable to nearly everyone. Employees expressed their fears and stress in Zoom sessions with colleagues. And companies realized the importance of supporting employees through these difficult times with employee assistance programs (EAPs) and wellness promotion in corporate communications.

Mental Health Issues are Ever-Present

Now, 2.5 years into the pandemic, COVID-19 is considered a part of our daily existence — unlikely to be fully eradicated. However, this doesn’t mean employees simply accept that reality and life goes on. Quite the contrary. COVID-19 represents only one of the myriad reasons why dialogue around employee mental health must progress and evolve.

We live in a volatile world with inflation, wars, and climate issues that contribute to stress, anxiety, and depression. According to its report, 2022 State of Workforce Mental Health, Lyra states that “84 percent of workers surveyed experienced at least one mental health challenge over the past year, from issues such as stress and burnout to diagnosable conditions including depression, anxiety, bipolar disorder, and PTSD.” The pandemic served as the catalyst for a wider discussion on mental health in the workplace — one that must continue long term.

Approaching Mental Health Strategically

As companies recalibrate from operating remotely, the workforce must also adjust. There are many remote workers who prefer to remain remote. Companies cannot ignore those preferences. Mental health awareness and support should complement the priority of rebalancing the workforce model.

What can that look like for companies to ensure remote and in-person employee mental health needs are acknowledged and supported? Below are several enterprise approaches identified by Lyra and MHA that bring mental health to the forefront with intent and compassion.

  • Invest in employee mental health strategically and with purpose. While an EAP program is a suitable start to offering an outlet for employees, it falls well short of strategic investment. Instead, commitment from the highest levels of the organization that mental health is a priority should occur. Training is essential for leadership, human resources, and managers to recognize and address mental health issues with their employees. Not only does training help remove existing stigma, but it also encourages open communication and enables early detection of stress, burnout, and other mental health conditions. Equally important, a training and communication initiative fosters a sense of inclusiveness.
  • Provide a workplace structure conducive to positive mental health. Working remotely provided flexibility and work/life balance for many employees. As more companies require workers to return to the office, it’s critical to recognize those who thrive in a remote or hybrid structure. Higher productivity and positive mental health are two outcomes that accompany a flexible workforce model.
  • Encourage an open dialog and feedback for mental health needs and concerns. Company surveys and programs that gauge how the enterprise is following through on its mental health pledge opens honest lines of communication and feedback that only strengthen those efforts. And don’t wait until a high attrition rate occurs before initiating a survey. Commit to a quarterly or bi-annual questionnaire to allow progress for any changes instituted.
  • Remove barriers to quality mental health care. An employer health plan may include mental health coverage but lack the proper resources and treatment options that a separate mental health plan can provide. An employee survey can help determine if the current health plan is adequate for mental health needs.

Are companies seeing success with these efforts? In an op-ed for the Milken Institute titled, “The Future of Work Depends on Investing in Mental Health,” Christopher Swift, Chairman and CEO for The Hartford, writes, “Within our organization, we have created digital platforms and in-person programs to allow for open dialogues, trained leaders on mental health essentials, and provided guidance on inclusive language to help dispel stigma and lead with empathy,” he says.

“Over the years, we have continually expanded mental health education and evidence-based resources for our employees and their families. In turn, employees have leveraged these benefits, joined in courageous conversations, shared their mental health journey, and expressed appreciation via company communication platforms,” Swift adds.

The positive mental health of our workforce is critical to employee satisfaction, engagement, and productivity — all factors that lead to a healthy bottom line. Make mental health a strategic imperative for your workforce strategy.

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The Four-Day Work Week Can Be A Reality…But Not Until the Pandemic is Over

Business LeadershipTalent by Christopher J. Dwyer on

Researchers at Cambridge University, Boston College, and Oxford University, not-for-profit organization 4 Day Week Global, UK think tank Autonomy, and the 4 Day Week UK Campaign, along with over 30 businesses across the UK, are set to begin a trial of four-day work weeks from June until December 2022. The study, which is open to other companies that apply before the program starts, aims to put real-world data behind the benefits of the four-day work week. “The four-day week challenges the current model of work and helps companies move away from simply measuring how long people are “at work,” to a sharper focus on the output being produced. 2022 will be the year that heralds in this bold new future of work,” Joe O’Connor, pilot program manager for 4 Day Week Global, told Mashable earlier this week.

The four-day work week has long been perceived as a savior for productivity and a boost for overall employee engagement, allowing employees with the option to savor three-day weekends and spend more time with their families and loved ones. An “automatic” additional day off every week would certainly improve mental health, employee wellness, and help alleviate some of the issues that workers have been dealing with over the course of the past two transformative years.

I was highly encouraged by a study run by the Reykjavík City Council in Iceland in which 2,500 employees participated. “Workers reported feeling less stressed and at risk of burnout, and said their health and work-life balance had improved. They also reported having more time to spend with their families, do hobbies and complete household chores,” the BBC article stated.

Here’s the caveat, though: the Iceland trial took place from 2015 to 2019. And, the upcoming UK experiment will take place during a pandemic.

Nearly every facet of both life and business has been altered in some profound manner since March 2020. Many of the attributes of work, including traditional commutes and afternoon lunches with peers, were taken for granted the second our cities and towns went in lockdown. In fact, with the Omicron variant raging across the United States and other countries around the world, we still those aspects for granted whenever there’s an exposure or infection and we’re quarantining for five, seven, or ten days (depending on country-specific guidance and restrictions).

The Future of Work Exchange was created with many concepts in mind, but one core goal was to point to the forward-thinking ideas, technology, and strategies that support work optimization and the Future of Work movement. “Flexibility” is a linchpin to how companies enhance how work is done in today’s evolving business environment, and, yes, that does include progressive approaches such as the four-day work week. This mode of work will have its benefits, no matter when it’s launched; employees will feel more engaged, workers will be able to connect more with their loved ones, and, yes, there is the fact that staff will work “smarter, not harder” and improve overall productivity.

There are reasons, though, why right now (meaning, literally, right now) may not be the proper time to launch such an experiment. Here’s why:

  • The prevalence of remote and hybrid work is translating into a failure to “disconnect” from work. I can attest to this first-hand: there are typically two or three evenings per week (sometimes more) when the bright lights of my laptop illuminate my home office while I’m listening to a new album or film score, typing away and not noticing that it’s 1am. For many workers that are now part (or have been part of) remote or hybrid infrastructures, the issue of “burnout” has always been an issue. Sometimes, no matter what the calendar looks like, a worker is going to put in well over 40 hours (and possibly close to 50) if they cannot disconnect from their strategic projects and initiatives. It’s a much different story in light industrial and similar industries, because…
  • Four-day work weeks are not “one-size-fits-all,” as in-person operations heavily favor a shortened calendar (with some risk). When forklift drivers, picker-packers, and those directly on the shop floor have the ability to condense their work into four instead of five days and maintain their productivity, it’s a win-win for both employees and executives. As stated above, however, white collar workers are not guaranteed to not work on those fifth days given the easy access to enterprise systems and their home office setups. The “risk” for non-remote employees is quite straightforward: what happens when manufacturing targets aren’t hit, or when “stow” goals are off at the end of the week? There is inherent risk built into four-day work weeks for these types of industries, that when mitigated, will surely be outweighed by other benefits.
  • There is too much uncertainty regarding the pandemic and its immediate workforce ramifications. “The Great Resignation,” which we call the “Talent Revolution,” is masking the true foundation of the long-term labor market. There is no way to conduct specific types of work-based experiments when, in the United States alone, over four million workers are resigning monthly from their positions. There are still big-name CEOs and executives that eschew remote and hybrid work, not to mention the fact that COVID cases are on a seven-day average of over 800,000, nearly triple the amount during the horrible 2020-2021 winter surge. It may be too much to say that COVID needs to be endemic before businesses begin tinkering with four-day work weeks, however, the next couple of months will prove to be yet another series of uncertain days when businesses will flirt with vaccine mandates for employees (and customers), staggered opening depending on caseloads, and other reactions to an ongoing public health crisis.

There are many other issues with the shortened work week that are linked to the “customer experience,” in which a day in which employees aren’t manning call centers or “Contact Us” chats could negatively impact relationships with key buyers. This has been a key pivot point for artificial intelligence in the workplace, allowing AI-led interactions help customers. As this form of AI becomes more prevalent (and accessible), businesses will have an easier time moving to the condensed work week. For now, however, the pandemic brings too much disruption, especially in the throes of the Omicron surge.

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Mental Wellbeing’s Critical Role in the Future of Work

Business Leadership by Christopher J. Dwyer on

Over the past 18 months, empathy and wellness became two of the most critical Future of Work attributes amongst concepts that have (for several years) been accelerating the art of work optimization. Mental wellbeing, however, was often considered an afterthought in pre-pandemic times as many business leaders remained focused on more traditional aspects of the greater organization (as well as the more technology-led aspects of the Future of Work movement).

The truth is that so many of us were historically focused on hardline metrics and benchmarks regarding productivity and how work was addressed and done that many business leaders forgot about the most critical component of all when it comes to the Future of Work: the human element.

While there are many lessons to be learned from the COVID-19 pandemic, ranging from the viability of the hybrid (and remote) work model and the continued impact of agile talent (as well as how crucial digitization is in managing operational enterprise processes), there is one experience that should become a permanent foundation for how business leaders manage moving forward.

Mental wellbeing should be front-and-center in every leader’s plans for 2022…and every year after that. In fact, mental wellbeing within the workforce goes hand-in-hand with the trends towards empathy and empathetic leadership; empathy and wellbeing together, then, form a Future of Work-led convergence of non-technological elements that can truly transform the way workers structure their careers and better manage work-life integration.

The National Alliance on Mental Illness (NAMI) estimates that nearly 44 million people in America experience mental illness on average every year. And, to boot, NAMI also estimates that roughly 75% of all chronic mental illnesses begin by age 24…coincidentally, the age when most adults are at the very beginning of their career journeys.

If we are going to look at the impact of mental wellbeing from an archaic point-of-view, fine, let’s do that (but for only a moment): workers that are suffering from a mental illness are more likely to be disengaged from their work, less productive within the scope of their roles, and more likely to miss key milestones and delivery dates. The more important thing to do, though, is look at this from a human element: workers suffering from mental illness are more likely to have the problem exacerbated by stress from their jobs, more likely to require professional and medical assistance, and, unfortunately, more likely to engage in extreme and self-harmful behavior (such as drug and alcohol abuse, and, unfortunately, suicide).

That’s why viewing mental health at work from purely a productivity standpoint goes against the grain of being more “human” in how we manage the workforce. As the pandemic lingers and the collective trauma weighs on those suffering from mental illness, now is the time to build the business response to this epidemic:

  • Provide (and communicate the availability of) mental health support through wellbeing resources. Businesses will often state that they have built-in resources for workers to leverage if needed. However, there has been a collective failure on the part of leadership to actually (and consistently) communicate the availability of those resources to their staff. Amongst many lessons learned over the past 18 months, there is a clear need for enterprises to invest in mental resources in order for their workforce to feel supported. Does the business healthcare plan cover tele-therapy? Are psychiatrists and LMHCs part of the overall medical network? Workers require fast and easy answers to these questions.
  • Eliminate the negative stigma around mental health and related conversations. The very concept of mental health is still unfortunately a taboo topic in both the personal and business arenas. However, it doesn’t have to be, nor should it be. Mental health is just as critical as physical wellbeing; for far too long, many people (both within the personal and business realms) considered mental health to be far less important than physical health, when, in fact, the two are inherently linked. It is encouraging to see public figures, such as Atlanta Falcons star wide receiver Calvin Ridley and tennis hero Naomi Osaka, step away from the globe’s biggest sports to focus on mental health. As mental health and mental illness become destigmatized, there is hope that more and more individuals will speak up when they need to refocus on their own emotional wellbeing without fear of negative feedback from colleagues and managers.
  • Involve various stakeholders in the architecture of mental wellbeing strategies. It shouldn’t fall solely to the HR group to facilitate the development of workplace wellbeing, especially as it concerns mental health initiatives. While human resources can be responsible for the foundation, other key stakeholders should provide their best perspectives. At its core, a mental wellbeing strategy should revolve around core mental health policies, execution of those policies, and ways that illness can be monitored so the appropriate steps can be taken for intervention and support. The ultimate point is this, however: whatever strategy or program is built, it needs a strong backbone that is supported by various groups across the enterprise. If mental health is to be taken seriously, then business leaders across all functions need to be prepared for issues as they arise and understand that aspects such as risk mitigation are just as critical as worker rehabilitation.
  • Understand that mental wellness takes many forms, particularly depression, anxiety, burnout, etc. Mental wellbeing isn’t just linked to an imbalance of emotions, but rather a full “tree” of conditions that are all linked to overall mental health. Depression and anxiety may be pre-existing illnesses that are likely to be exacerbated by working conditions, while burnout occurs in even the most stout of workers that may not have historically shown signs of mental illness. “Accommodation” is ultimately the key here; business leaders must understand that mental wellbeing is a critical attribute of the Future of Work, and thus doing what they can to support and accommodate workers as they experience mental illness is a foundational way to ensure that talent can get the help they need and be ready to contribute to the greater organization when they are ready to do so.
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FOWX Notes: August 27 Edition

Business LeadershipGeneral Insights by Christopher J. Dwyer on

From time-to-time, the Future of Work Exchange will feature various thoughts and commentary on the evolving world of talent and work. One of Boston’s greatest sportswriters, Dan Shaughnessy, publishes a collection of various commentary on New England sports in The Boston Globe and calls it “picked-up pieces.” So, here are some picked-up pieces from across the industry, which we call “FOWX Notes,” on the Future of Work Exchange for the week ending August 27:

  • Now that the FDA has given full approval to the Pfizer vaccine (with Moderna’s vaccine expected to follow suit shortly), it gives more businesses the necessary leverage to mandate vaccines for its staff and workforce. With cases and hospitalizations soaring across the country, many businesses will err on the side of health and safety and begin to mandate that their employees (and contingent workers) be inoculated for in-person work. I fully expect an incredible amount of conversation about this topic in the months ahead as those that choose not to be vaccinated have to grapple with their beliefs versus their jobs.
  • There’s a question here that we’re missing, though, that may arise beginning in September: will boosters be mandated for those workers that are eight months past the date of their second Pfizer or Moderna jab (or their one-dose J&J vaccine)? A casual scroll through a personal Facebook feed tells us that there are some individuals that were open to being vaccinated months ago but will draw a hard line at a booster dose. Something to watch, indeed.
  • Worker wellness, well-being, and burnout are all very real and very counterproductive issues that are plaguing the business world today. The time has come for business leaders to truly prioritize worker wellness and mental health if they are also prioritizing productivity and better business outcomes, since the two sides cannot converge. With a return to school for working parents, it remains to be seen what types of disruption the Delta variant will unleash. This could add another stressful load to the remote workforce if there’s any type of return to the models that schools had to employ for the 2020-2021 year. Mental health is more important than ever, and businesses must be conscious of their wellness plans well into the latter months of the year (with empathy continuing to be at the forefront of core management approaches).
  • One thing that many businesses miss regarding the remote and hybrid work models is how they play into talent acquisition and talent engagement strategies. Remote work isn’t just a Future of Work transformation for the existing workforce, but also a valuable tool in how companies attract new, future talent. The days of early pandemic levels of unemployment are long gone (knock on wood) and “The Great Resignation” that has been ongoing since the spring is resulting into the re-emergence of the long-vaunted “war for talent.” Businesses that are beginning to think about return-to-office plans must keep in mind that, in a world where there if fierce competition for talent, they must offer more than compensatory perks if they are going to attract top-tier workers. Remote options are alluring to today’s highly-skilled workforce, and, many talent acquisition execs will quickly realize that the remote/hybrid models also enable access to new candidates that may not have been historically considered for roles based on their location.
  • Proposition 22 was the most expensive ballot measure in California’s history ($220 million, by some estimates) and was recently ruled unconstitutional by Alameda County Superior Court Judge Frank Roesch. Gig tech apps like Uber, Lyft, and others bankrolled the ballot measure, but the rebuke was a decision based on the fact that Prop 22 does not allow “gig workers” to collectively bargain or unionize (hence the “unconstitutional” ruling). Although nearly 60% of voters passed Prop 22 back in November during the general election (which is essentially an exemption to AB5, which was passed in 2019 as a measure to determine a worker’s status as an independent contractor or an employee), the ruling thrusts the measure back through the California court system, where it could take up to a year to reach the state’s Supreme Court. Within its ruling, the court stated that Prop 22 was more about the proponents’ economic interests as well as having a “divided, un-unionized workforce.” Uber, Lyft, and DoorDash are fuming and vowing to appeal, which will provide more fodder for discussion as Prop 22’s now-unconstitutional status slithers through the California court system well into 2022.
  • The upcoming Future of Work Exchange Report for 2021 (an Ardent Partners and FOWX research study) finds that the top Future of Work accelerant due to the pandemic was the increase in remote/hybrid work and distributed teams (noted by 72% of businesses), which is not surprising given the environment in which we now live and work. What was interesting and of note is that 70% of organizations that participated in our study also noted that greater digital transformation efforts were accelerated over the past year. Businesses learned very quickly that a flexible technological architecture was a necessity during evolving times, and even greater so as the global market faced incredible challenges. Whether it’s the automation of manual- and paper-based tasks (which became harder to execute in a remote environment), a deeper data-driven approach to core business functions, or a future-ready organization that is equipped to be more agile and dynamic in how it responds to the challenges of tomorrow, becoming a “digital enterprise” should be a top priority for today’s organizational leaders.
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