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Christopher J. Dwyer

The State of VMS in 2026, Part I: The AI Paradox

Earlier this month, Ardent Partners and the Future of Work Exchange held an exclusive LinkedIn Live event focused on both the state of the Vendor Management System (VMS) market and the findings from our latest VMS Technology Advisor landscape study. If there was one takeaway from last week’s event, it was this:

VMS platforms are both the nexus and the future of extended workforce management due to progressive innovations that push its strategic value.

Ardent’s Chief Research Officer, Andrew Bartolini, opened the event by emphasizing the rising importance of VMS and the talent technology ecosystem, stating that the “size and strategic impact of the extended workforce continues to grow, making the underlying processes and the tools that manage them that much more critical each passing year.”

This level of urgency is reflected in the VMS Tech Advisor’s core findings, which evaluate the industry’s leading VMS platforms across a series of critical criteria, such as functionality, depth of AI, execution of strategy, level of innovation, and overall customer impact.

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To continue providing valuable insights and resources on the future of work and extended workforce management, we’re transitioning our site to a paid subscription model. While some posts will remain free, subscribing will grant you exclusive access to in-depth analysis, market research, expert interviews, and actionable strategies that will help improve your business. Solution providers and practitioners are invited to join today and gain a competitive edge by tracking the industry’s important innovations, emerging trends, and best practices.

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Atrium’s AIR Represents the Next Generation of Workforce Solutions

The modern Managed Service Provider (MSP) offering is built on decades (as in literal decades) of serving as the most mature workforce solution in the extended workforce ecosystem. Staffing-owned or vendor neutral, these offerings have stood the test of time and regularly support the industry’s largest and smallest contingent workforce programs.

Since the mid-1990s, Atrium has built its reputation as a Best-in-Class services-oriented offering that blends a mix of managed services and recruitment solutions with a tech-oriented approach that embraces new platforms in the talent arena. With its legacy status cemented, the company enters a new era with its launch of Atrium AIR, dedicated innovation division designed to fuse the company’s service‑driven heritage with next‑generation technology, AI, and product development.

AIR, though, is more than just a new initiative from the global provider; the offering is a structural expansion of Atrium’s core operating model and stands alongside its workforce and talent solutions as a full-fledged division with its own charter and pathways. Atrium’s goal is to accelerate the identification and answers to key pain-points across extended workforce programs by incubating new ideas and delivering market‑ready, intelligence‑driven solutions that meaningfully improve program performance.

“As a service provider, Atrium has been innovating for three decades, deploying customized solutions that address our customers unique challenges,” said Brad Martin, Chief Revenue Officer at Atrium. “Launching AIR is an important evolution of this motion, further enabling Atrium to innovate and bring to market technology products that disrupt the status quo, and most importantly drive value for our users.  Innovation has been in Atrium’s blood since day one, AIR is a continuation of this journey.”

The Future of Work Exchange believes that an MSP’s long-standing proximity to the innerworkings of contingent workforce management translates into an added edge in truly understanding how to solve real-world problems through the application of new technology, new strategies, and customizable and flexible talent-oriented approaches. Thus, AIR makes sense for a solution like Atrium that has an advantageous vantage point within the industry.

“Front-row visibility” into the shifting parameters of the extended workforce, alongside Atrium’s longstanding dedication to innovation and technology expertise, positions AIR as a hub of both service intelligence and technical capability.

One of AIR’s central missions is the adoption and deployment of agentic AI as more than just a buzzword; AIR will serve as an expert engine for decision support, workflow acceleration, and, most importantly, predictive insights. This is incredibly apparent in the company’s debut of ZephyrIQ, Atrium’s new workforce intelligence platform. Through a convergence of generative AI functionality and a conversational interface, ZephyrIQ delivers on-demand talent and workforce insights across the spectrum of extended workforce management. Atrium’s core focus with this tool is to surface trends, answer complex program questions, and power the intelligence that progresses the orchestration of talent and work.

“AIR operates at the intersection of deep industry expertise, technology innovation, and customer insight,” said Martin. “Our lean product innovation methodology grounds innovation in real business needs, to ensure every product has a clear purpose, a defined outcome, and a path to scale.”

While the MSP model may be the most established and mature solution in the workforce ecosystem, they have incredible room to grow and expand. Longevity is a strategic advantage for Managed Service Providers as their vast operational expertise and excellence in program governance allow them to transform their value in concert with the new world of skills-based hiring and Future of Work-driven talent orchestration.

With both AIR and ZephyrIQ, Atrium signals that the future of workforce solutions will be defined by those providers that can effectively blend the excellence of services orientation and technological ambition.

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The Plan for AI in 2026? The Ultimate Workforce Partner

Artificial intelligence has moved well beyond the train of perpetual hype and become an omnipresent source of optimization, automation, and so many other words that end in “tion” that it may be impossible to list them all here.

At one point a few years ago, “AI” was dancing in that same vein as “Big Data” or “digital transformation”; concepts that were foundationally-rooted in real, tangible shifts in the utilization of technology and new business strategies while also eliciting some semblance of doubt from both leaders and professionals alike.

Big Data overcame its hype train as access to powerful enterprise data was put in the hands of every corporate leader; today, data-driven decision-making is woven into nearly every facet of organizational strategy.

Digital transformation was a fancier phrase for “let’s automate the tactical processes across our organization and enable more focus on strategic capabilities,” however, it moved beyond any hype and became an accepted attribute of business: as pure “digitization” which, now, we consider part of the average organization.

AI, on the other hand, had a different pathway of hype.

The rest of this article is available by subscription only.

Introducing a New Subscription Model

To continue providing valuable insights and resources on the future of work and extended workforce management, we’re transitioning our site to a paid subscription model. While some posts will remain free, subscribing will grant you exclusive access to in-depth analysis, market research, expert interviews, and actionable strategies that will help improve your business. Solution providers and practitioners are invited to join today and gain a competitive edge by tracking the industry’s important innovations, emerging trends, and best practices.

Click here to learn more.

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The Four Trends That Will Shape the Future of Work in 2026

The holiday decorations are in storage…hopefully (:: looks away nervously :: ). The outdoor lights are nestled snuggly in their appropriate storage totes in the garage. Well, not yet. Fine. I admit it: I haven’t taken down anything holiday-related quite yet.

But, that being said, we’re nearly two full weeks into 2026 and it’s about time for the Future of Work Exchange to make some BIG predictions for the year ahead.

  1. The hype and prioritization of artificial intelligence will continue to increase mightily, however, true adoption and deployment (and utilization) will remain at a surprisingly low rate. If 45% of your workforce is actively leveraging generative AI within their respective functions, does that equate to “45% of the business is actively utilizing AI”? Well, technically, no. The most interesting facet of AI is that it is truly transcendent; it’s omnipresent in nearly every facet of our lives, be it personal or professional. We can ask Siri to send text messages while we’re driving or task Alexa with recipe support when we’re in the kitchen. It’s only a matter of years before over 90% of the average organization’s workforce is leveraging AI in some capacity. However, that is much, much different than saying “XX% of our workforce is actively utilizing ERP software” or “XX% of our company actively leverages a VMS platform.” AI is enterprise tech and it also isn’t in that regard; it behaves less like a system you implement and more like an atmosphere you operate within. It’s a paradox that business leaders will wrestle with throughout the year. Adoption metrics will become increasingly misleading because AI doesn’t follow the traditional rules of technology rollouts or deployments.
  2. The staffing market bounces back…kind of? 2025 wasn’t a great economic year, that we know. A new presidential administration, some tariff havoc, a shaky global financial situation, etc. all contributed to this very weird feeling around the job market. Businesses couldn’t contend with market disruptions and unfortunately moved to layoffs as a lever; this destroyed much of the post-pandemic growth of the Biden administration and caused so many executive leaders to head into 2025 with a supreme modicum of caution. This caution, in combination with the continued impact of AI (job displacer or not?), led to a flat staffing market that saw some verticals contract (like manufacturing and hospitality). 2026 brings some optimism, though, with inflation at a comfortable rate and The Fed cutting interest rates into Q4 2025. A 2026 rebound won’t follow a classic “snap-back” feel but more of an uneven “thaw” that will permeate throughout the year. Specific pockets of talent, like IT (specialized IT, that is), healthcare, engineering, etc., will see higher demand in Q1 and Q2 with other sectors hopefully following suit in the second half of the year.
  3. When hiring appetite returns, new recruitment and talent acquisition approaches will be front-and-center. There’s an old adage in business regarding “appetite before behavior.” Organizational leaders want to plot their hiring plans carefully before diving into a full-on recruitment spree in 2026, which means several things: 1) they’re not reckless and this is going to take time to shake out (think Q2-ish), 2) our old superhero, the extended workforce, will be as vital as ever during the first half of the year as businesses continue to rely on project-based engagements, SOW-heavy initiatives, and agile talent, 3) don’t be surprised to see direct sourcing-esque hiring models reign throughout 2026 as enterprises hedge their bets and play it safe by building up talent communities, 4) AI-fueled recruitment and hiring strategies will play a pivotal role as these leaders digitize manually-heavy processes and ensure that they are optimizing skills-based and progressive hiring approaches, and 5) the definition of “recruitment” itself will stretch in ways many organizations aren’t prepared for, as the traditional linear funnel (post, source, screen, interview, hire) continues to erode as talent expectations shift and technology accelerates. What does this mean? Skills-first matching, community-based talent pipelines, and orchestrated, “always-on” talent engagement with AI supporting decisioning.
  4. Work and workplace culture face an era of recalibration. Constant fears over AI displacement. Economic whiplash. Remote and hybrid work tension and arguments. Many (too many) of today’s workers are more disoriented than disengaged, which, to be honest, is worse than mentally unlinking from their roles. There’s too much change without a clear and constant investment in clarity, connection, and purpose. Leaders have (and they had to be given what 2025 was) had to focus on cost-cutting, efficiency, and overall “work transformation” due to AI’s hype and impact. Workers will require more of a renewed emphasis on structured career pathways, opportunities for upskilling, and other measures that can boost the feeling of “belonging” and physiological safety within the workplace.
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The Future of Work 2026

It’s that weird time at the end of December. We’re all full of extra desserts and treats, no one truly knows what day it is, the kids are on school vacation, and the business emails are piling up. To bring you back into the Future of Work spirit, we’re excited to share an on-demand edition of our annual Future of Work outlook webcast. This year, we were joined by Opptly’s Lori Hock, Beeline’s Doug Leeby, AMS’ Orli Becker, and Airswift’s Janette Marx to chat all things 2025 and look ahead to 2026. Direct sourcing, AI, talent tech, extended workforce management, skills-based hiring, etc…so many topics, so many insights.

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The Future of Work Exchange Podcast, Episode 813: A Conversation with Lori Hock, CEO of Opptly

The incredible Lori Hock (CEO of Opptly) joins the Future of Work Exchange Podcast to discuss the current state of talent acquisition, what the future holds for direct sourcing, and why the Future of Work hinges on the dynamic partnership between AI and humanity. Lori also leverages her vast expertise in MSP, staffing, and RPO solutions to design an outlook for talent and workforce leaders in 2026 and beyond.. Tune in!

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The Future of Work 2026: Predictions for the Year Ahead (Part II)

2025 proved to be a transformational year in the evolution of work and talent. Now, as we enter 2026, the stage is set for another era of profound change in business history. Ardent Partners and the Future of Work Exchange are excited to unveil a new series of predictions from leading industry voices—insights designed to guide strategy, spark innovation, and shape the future of work and talent in the year ahead.

 

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The Future of Work 2026: Predictions for the Year Ahead (Part I)

2025 proved to be a transformational year in the evolution of work and talent. Now, as we enter 2026, the stage is set for another era of profound change in business history. Ardent Partners and the Future of Work Exchange are excited to unveil a new series of predictions from leading industry voices—insights designed to guide strategy, spark innovation, and shape the future of work and talent in the year ahead.

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The Future of Work Exchange Podcast, Episode 812: A Conversation with Jen Torney (Talent Solutions TAPFIN) and Brian Hoffmeyer (Beeline)

In an annual holiday tradition for the Future of Work Exchange Podcast, Jen Torney (Talent Solutions TAPFIN) and Brian Hoffmeyer (Beeline) join us for a fun discussion about the trends and technology that shaped 2025, a look ahead to 2026, some interesting thoughts around favorite holiday films, and so much more. Tune in!

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