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Technology and Innovation

There’s So Much More to the Future of Work

Business LeadershipDirect SourcingHRTechnology and Innovation by Christopher J. Dwyer on

There’s so much more to the Future of Work than what we’ve experienced thus far.

Around two years ago, during the very first summer under pandemic-era living, we had all had a strong taste of what the so-called “Future of Work” had to offer: remote work became a normalized attribute of the modern business, corporate leadership was consistently changing in the face of survival, and digitization proved to be a competitive differentiator as enterprises moved operations as a direct plan of attack against transformative times.

Since then, we’ve collectively learned to “live” with a life-changing virus whilst embracing the major changes in the way we address how work is done. While some businesses have instituted “return-to-office” plans, many others have settled on models that work well for both productivity and the satisfaction of flexibility for the workforce.

More so, businesses are operating in environments that are increasingly more digital and more human, two vastly different elements that are shaping the Future of Work for organizations across the world. The Future of Work Exchange has covered these aspects since its inception, however, there is so much more to this movement than what we’ve experienced thus far over these past two-plus years:

  • The (continued) transformation of talent acquisition and the power of “open talent.” The extended workforce continues to grow. Freelancers and contractors, sparked by The Great Resignation, are “resettling” into new and different (and most importantly, flexible) roles that better suit their needs and purpose. The technology behind how we find and engage talent has been centered on innovation more now than ever before. We haven’t even begun to truly think about how functionality like blockchain can change the Future of Work game; just look at an organization like the Velocity Network Foundation, which blends digital wallets, blockchain-fueled credentialing, and a truly foundational, evolving “rulebook” that guides candidates/talent and businesses.
  • The real-deal application of artificial intelligence within the confines of “work.” Just because an organization currently leverages a flavor of AI does not mean that this translates into a true application of the technology. AI can become even more of a Future of Work gamechanger when organizations apply deeper elements of its powerful reach, including driving efficiency in hiring, powering predictive and prescriptive insights, and enabling stronger DE&I efforts in recruitment. Platforms like HiredScore, Glider.ai, Eightfold.ai, and ModernHire are taking AI in talent acquisition and talent management to a new and exciting era in today’s frenetic labor market.
  • The rise of conscious leadership. The realm of conscious leadership follows a similar path to the one paved by empathy, in that nearly every facet of human contact between an executive and his or her colleagues and staff is rooted in a meaningful, genuine purpose. A leader’s core approaches involve them becoming more aware of their actions, more aware of how kind and, yes, conscious, those actions and insights may be perceived by the organization’s workforce.
  • Strategies that began as extensions of extended workforce management that will become table stakes for the world of talent and work…particularly direct sourcing. Direct sourcing experienced its biggest spike in both prominence and utilization since the beginning of 2020 and there are no signs that businesses will slow how they leverage talent pools and talent communities to inject top-tier talent into their organizational projects and initiatives. Direct sourcing technology is evolving, too, in such a way that “Direct Sourcing 2.0,” which follows AI-fueled, digital recruitment-led functionality (as well as next-generation talent curation), will become the prominent form of direct sourcing as businesses progress their utilization of these critical platforms. Providers such as WorkLLama, LiveHire, Prosperix, Opptly, High5, PRO Unlimited (Direct Source PRO, which has recently integrated WillHire into its solution), and AMS are all contributing to the Direct Sourcing 2.0 revolution.
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“The Ecosystem Effect” and the Future of Work

Solution ProvidersTechnology and Innovation by Christopher J. Dwyer on

Ardent Partners and the Future of Work Exchange research peg the extended workforce as comprising upwards of 47% (or more) of the average’s company total talent. This figure is expected to grow in both size and impact when 2022 is said and done, driven by a “Great Resettling” that is a direct by-product of the so-called “Great Resignation” that has seen four-plus million workers voluntarily leave their positions each month since last fall.

Of course, The Great Resignation is mostly driven by a key force: a “Talent Revolution” that has become a catalyst for quits. Workers crave purpose, flexibility, and agility, as well as control and empowerment, and these elements have driven millions of talented professionals into the realm of the extended workforce…a very strong reasoning behind the Exchange’s bullish prediction on this talent community’s expected rampant growth in 2022 and beyond.

“The size, variety, and complexity of this workforce is only increasing as workers ask for different work arrangements with organizations. For example, many IT workers want project-based gigs, digital nomads want flexible remote arrangements, and retirees want to come back to work in a limited capacity,” said Kevin McFarland, Head of Business Development and Alliances at Utmost. “Often, these workers are in critical roles whether in R&D, customer-facing roles, or revenue-generating roles.”

With these movements as a backdrop, business leaders must be more in tune with how they manage their extended and contingent workforce; a failure to appropriately harness the relative power of this type of labor, especially during what may become uncertain economic times, may make the difference between merely surviving the months or ahead, or truly thriving in the future.

Utmost, a prominent provider of extended workforce management and Vendor Management System (VMS) technology, recently unveiled its Utmost Connect platform, a low-code, integration-friendly hub that enables Utmost users to automate core workforce management tasks, tap into third-party applications for “peripheral” attributes of the extended workforce (skills verification, governance, compliance, risk management, etc.), and leverage pre-designed solutions to support flexibility and agility.

“With Utmost Connect, we are enabling our customers to build solutions to achieve their unique business outcomes. Organizations need more than mere integrations that pass data seamlessly between systems, that is a given- they need an ability to automate workflows that span multiple systems with a user experience that reflects how work gets done,” said McFarland. “For instance, many managers operate primarily in Slack to receive communications, like the status of a worker being onboarded, and to conduct tasks, like approve a laptop provisioning request during an onboarding flow. With Utmost Connect, this and many more similar experiences are possible.”

With the extended workforce branching its many complexities across several key enterprise functions and their associated systems, particularly procurement, HR, human capital management, finance, IT, data security, and talent acquisition, it is critical that today’s workforce management platforms offer a robust series of “connectors” and integration-ready applications within a global ecosystem for augmenting key items (like governance and compliance, credential management, project management, etc.).

Utmost has become one of several market-leading VMS solutions due to its innovative nature and flexible software, two attributes that are critical in a world that is now, more than ever, focused on getting work done. As enterprise software traverses beyond mere “supplier management” and “workforce management” and continues to add in Future of Work-era functionality, it will become crucial for businesses to tap into extended workforce systems and a powerful talent technology ecosystem that has the ability to address all aspects of the total talent paradigm.

“At the highest level, companies are increasingly relying on more and more software to get work done. Gartner predicts that the spend on software will increase from $675B to $755B in the next year: 11.8% growth, more than twice the pace of growth of overall IT spend,” said McFarland. “Said another way, we are experiencing a Cambrian explosion of innovative software to support the workforce – everything from new tools to manage access to a growing number of systems to new productivity tools that agile teams use to collaborate across time zones. We are enabling customers to utilize this growing ecosystem of software to deliver the experience they desire across the entire worker lifecycle.”

Utmost Connect is launching with 35 named integrations and use cases, with a vigorous pipeline of additional integrations and automation that will be shared throughout the second half of 2022.

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Why the Evolving (and Growing) Extended Workforce Requires Deeper and More Agile Technology

Contingent WorkforceTechnology and Innovation by Christopher J. Dwyer on

I had the pleasure of joining Beeline to discuss why the growing and evolving extended workforce requires deeper and more agile technology. Here’s a sneak peek of my feature:

“Given the state of the labor market and continued economic uncertainty, the next six months could (and probably will) bring an increased utilization of extended talent, mainly due to the influx of workers that have entered the contingent arena after months of a Great Resignation-fueled dissonance with existing workforce structures. If that 47% penetration rate soon becomes 50% (or higher), businesses won’t just desire advanced technology to manage the many intricacies of the extended workforce, they’ll require it in the face of increasing complexities around the engagement, facilitation, management, and integration of this evolving workforce.”

Visit Beeline to check out the full article (or click on the image below).

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Why Hybrid Work Works

Business LeadershipTechnology and Innovation by Featured Contributor on

[Today’s guest contribution was written by Tim Minahan, EVP Strategy and Chief Marketing Officer at Citrix.]

Employees given the flexibility to work both in an office and at home report higher levels of engagement, productivity and well-being.

Whether businesses like it or not, hybrid work is here to stay, and employees like it. And whether they believe it or not, the model is working. Research shows that hybrid workers – those who work partly in an office and partly remote – are more productive and engaged than employees who are entirely office-based or fully remote. They also report better well-being – both physical and mental – and feel more positive about their organization.

Despite the evidence and clear benefits that hybrid work can deliver, many companies are still grappling with whether and how to implement it. Some business leaders feel that real work can’t get done outside the office. But if implemented properly, flexible work models can lead to a more productive, healthy workforce.

More Productive

As revealed by Work Rebalanced, a poll of 900 business leaders and 1,800 knowledge workers around the world conducted by Citrix, 69 percent of hybrid workers feel productive, compared to 64 percent of remote workers and 59 percent of in-office employees. Further,

  • 69 percent of hybrid workers feel engaged, compared to 56 percent of remote workers and 51 percent of in-office employees.
  • 73 percent of hybrid workers are positive about their personal performance, as compared to 69 percent of remote workers and 65 percent of in-office employees.

More Connected

Hybrid workers also view their jobs and employers more favorably than their peers.

  • 71 percent of hybrid workers surveyed say they have a strong emotional connection to their team and immediate colleagues which motivates them to work harder, compared to 63 percent of in-office employees and 60 percent of remote workers.
  • 70 percent of hybrid workers say they have a strong emotional connection to their organization and leadership team, compared to 60 percent of remote workers and 58 percent of in-office employees.
  • 69 percent of hybrid workers would recommend their employer, compared to 60 percent of remote workers and 56 percent of in-office employees.

More Balanced

The pandemic has upended the way people work and driven stress to record levels. But one thing is universal: when employees experience a state of well-being at work, they can unlock their potential, work purposefully and creatively, and make meaningful contributions to the success of the entire organization. Hybrid workers lead the way here too, with 70 percent of those who participated in Work Rebalanced reporting good well-being, compared to 61 percent of remote workers and 60 percent of in-office employees.

Empowered by Technology

When it comes to enabling hybrid work, technology is a key driver of success. Employees want access to tools that allow them to work where they want and how they need to be their most productive. And they expect their employers to deliver it.

Of critical importance is removing the noise and distractions from work that technology can create. As uncovered by Work Rebalanced, the average employee spends around 54 minutes a day dealing with technology challenges. The typical employee, for instance, needs to navigate four or more applications just to execute a single business process, and accessing them requires remembering multiple passwords and navigating a host of different interfaces.

It’s frustrating and slowing them down. But with the right solutions, IT leaders can simplify and streamline work technology to ensure that employees have the space for ‘deep work’ and focus.

The Hybrid Work Stack

Many organizations are already making efforts to do so, leveraging digital workspace solutions that allow them to:

  • Unify work – Whether at home, on plane or in an office, employees have consistent and reliable access to all the resources they need to be productive across any work channel, device or location.
  • Secure work – Contextual access and app security, ensure applications and information remain secure—no matter where work happens.
  • Simplify work – Intelligence capabilities like machine learning, virtual assistants and simplified workflows personalize, guide, and automate the work experience so employees can work free from noise and perform at their best.

IT departments are now much more focused on really understanding and meeting employee needs with the work technology that they provide and are taking more of an employee-led, design thinking approach when it comes to work tech infrastructure.

And the move is paying off, especially among hybrid workers. According to Work Rebalanced, hybrid workers feel more empowered by their work technology, with 68 percent saying that their work technology enables them to perform effectively, compared to 65 percent of remote workers and 60 percent of in-office employees.

The Future of Work

Hybrid work is the Future of Work. And as Work Rebalanced makes clear, it can create significant, positive outcomes for employees and employers alike. If given the flexibility, trust, and power to choose where and how they work best, employees will thrive. And companies that grant it will accelerate their innovation and growth.

Tim Minahan is the executive vice president, business strategy and chief marketing officer at Citrix, a leading provider of digital workspace solutions.

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Demystifying Artificial Intelligence for the Extended Workforce

Technology and Innovation by Christopher J. Dwyer on

Today, AI is prevalent in both full-time/traditional talent acquisition and within the extended workforce arena. Ardent Partners and Future of Work Exchange research finds that nearly 60% of organizations are effectively “blending” AI and human-led processes into the current hiring initiatives, with another 34% expected to do the same over the next 12-to-24 months.

Back in February, I joined Beeline and HiredScore for an exclusive webcast on demystifying the role of artificial intelligence in hiring and extended workforce management. Beeline’s Colleen Tiner (SVP Strategy), HiredScore’s Athena Karp (CEO & Founder), and I discussed how AI could be leveraged to enhance hiring, drive total talent intelligence, and combat the ramifications of The Great Resignation. If you missed the webcast, we’ve got you covered:

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Prosperity and Disruption: Prosperix’s VMS Network is a Future of Work Innovation

Solution ProvidersTechnology and Innovation by Christopher J. Dwyer on

Vendor Management System (VMS) technology, along with Managed Service Providers (MSP), are typically considered the two most traditional and widely-used solutions in the greater workforce management technology market. Rightfully so: each of these on their own drive services-based (MSP) and end-to-end automation (VMS) for their clients in such a way that there may never be a time when Best-in-Class organizations aren’t utilizing one of the two (or, in many cases, both) to gain visibility and control, and, of course, optimize, the way extended talent is brought into the organization and ultimately managed.

Today, the landscape looks much different than it did even a couple of years ago. The pandemic brought about revolutionary change in how executive leaders perceive their operating structures, finances, technology utilization, and, critically, their workforce. The talent acquisition arena has been permanently altered, with enterprises finding that there is so much more to engaging top-tier talent than simply filling out a job requisition and expecting candidates to flock to open roles.

“To remain competitive, businesses must brace for more dramatic changes than ever before,” said Sunil Bagai, CEO of Prosperix. “The rapidly-evolving landscape requires new solutions and ways of thinking that allow businesses to become more agile, resilient, and more capable of meeting the seemingly endless demands today’s business landscape presents.”

When we examine the talent technology market today, there are many variables that have accelerated just as quickly as those Future of Work attributes (such as remote work, hybrid workplaces, etc.) that were quickened due to the pandemic’s far-reaching grasp. Talent marketplaces and digital staffing platforms enable users with on-demand and real-time access to pre-vetted, top-tier talent that align with dozens of project- and role-based perquisites.

Direct sourcing solutions actively assist enterprises with the ability to curate known and new talent into talent communities, nurture those communities with relevant and engaging content, and ensure that all recruitment streams leverage these talent pools. “Direct Sourcing 2.0,” a concept heralded by the Future of Work Exchange as the next iteration of direct sourcing, involves the application of artificial intelligence, machine learning, and other innovative functionality to drive repeatability and scalability of core direct sourcing mechanisms.

Within 2022’s evolving world of work and talent, San Jose-based Prosperix is taking all of the above into consideration as it launches its new “VMS Network” offering. Prosperix’s core VMS solution is not just a standalone VMS platform, but rather an extended workforce management tool that enables a dynamic connection between enterprises and talent via a robust, on-demand network of suppliers, candidates, and businesses.

“When we built our VMS Network solution, we understood that providing exponentially greater access to talent would be a game changer. And that’s proving to be the case,” Sunil said. “Clients become a node in an open, connected network where their jobs are matched to a network of suppliers and talent pools. This network effect enables jobs to be filled in record time, with amazing quality, and at lower costs. Additionally, the interconnectedness of the network allows us to leverage data and algorithms in ways that were not possible with siloed VMS systems. This is revolutionary for the industry, and we are excited to be the first to bring this compelling new technology to market.”

The Prosperix VMS Network is unique in the sense that it effectively blends a fully-digital talent network (akin to what most talent marketplaces offer) with a powerful, end-to-end series of functionality that leverages modernized reporting, analytics, and intelligence that drive better business outcomes and better matches between candidates and open positions/projects.

And, on top of those features, Prosperix leverages a candidate-centric approach that provides, among other things, candidates with their own career dashboard where they can apply to matched jobs across an ecosystem of clients and stay up-up-to-date on their job applications. This is aligned with the company’s overall purpose as a technology platform: to fuel human, workforce, and business prosperity.

As we wrote about the solution in 2021 upon its rebranding: “Prosperix’s messaging is incredibly unique in today’s workforce solutions market, leading with an edge that differentiates the company from others in the space. Understanding that it is the convergence between the “human” and “technology” elements of workforce management that will help both candidates and businesses prosper in the face of continued evolution across the greater world of talent and work.”

“I don’t think any business is standing still today. Most are adapting just to survive, and those that embrace change as the norm have the potential to thrive. Our VMS Network makes it possible for businesses to achieve greater scalability, agility and resilience, so they can more easily manage the expected while being better-prepared for the unexpected. And they can do all of this while attaining extraordinary hiring outcomes,” Sunil said.

Ardent Partners and the Future of Work Exchange believe that there is still much, much more change ahead for the world of talent and work. As “The Great Resignation” continues its rampage and the “Talent Revolution” becomes a foundational element of the Future of Work movement, solutions like Prosperix will be a guiding light for enterprises that not only want to tap into the power of the extended workforce, but also leverage next-generation technology to drive workforce prosperity.

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Results-Driven in the Future of Work: PRO Unlimited Acquires MSP Leader GRI

Solution ProvidersTechnology and Innovation by Christopher J. Dwyer on

For nearly the past two years, PRO Unlimited has revolutionized the way the contingent workforce solutions market operates. Through its mix of proprietary software, Wand Vendor Management System (VMS), longstanding Managed Service Provider (MSP) solutions, and a mix of exclusive partnerships and key acquisitions, the integrated workforce management platform provider has been perhaps the most aggressive in the industry since mid-2020. Through its unique “platform approach” (as an “Integrated Workforce Management” platform) towards extended workforce management, HR, and talent acquisition technology markets, PRO Unlimited continues to deliver on its ultimate vision.

This morning, the company announced that it entered into an agreement to acquire fellow MSP offering Geometrics Results, Inc. (GRI). GRI has long been an innovative and powerful solution in the MSP landscape (most recently evaluated as a “Market Leader” in the Ardent Partners/Future of Work Exchange MSP Solution Advisor report) through its robust Managed Direct Sourcing (MDS) offering, coupled with one of the industry’s deepest intelligence engines (Envision Analytics) and a dedication to a variety of key market verticals.

GRI is currently owned by MSX International, a technology-enabled business process outsourcing firm, which is a portfolio company of funds managed by Bain Capital Europe. GRI has 150 customers across the world, representing over $4 billion in spend under management (particularly concentrated in the United States, the UK, and India).

The GRI acquisition, according to PRO Unlimited CEO Kevin Akeroyd, is a multi-faceted move that will help the solution expand on many of its forward-thinking goals for the greater industry.

“Our mission is to be the centralized system of record and a truly holistic platform for the extended workforce,” said Akeroyd. “M&A activity is a key piece of our mission, and when we think about satisfying the many “flavors” of how work gets done, including managed services, end-to-end software, data and intelligence, payrolling, and the worker experience, this acquisition firmly supports that vision, allowing us to deliver something very special for the marketplace.”

The GRI acquisition will allow PRO Unlimited to continue expanding its growing market, particular within additional industries that GRI has long specialized and served, including automotive and light industrial. In addition, GRI’s long list of large and mid-market clients will be a nice addition to PRO’s Global 2000 portfolio of customers.

From a solutions perspective, the Future of Work Exchange believes that PRO’s acquisition of GRI is an ideal and complementary piece to key areas within several of the solution’s Best-in-Class offerings, particularly direct sourcing (DirectSource PRO) and data and intelligence. GRI’s Envision analytics tool is one of the industry’s deepest and most powerful, a “gold standard” for total talent data and insights across the workforce management solutions industry. PRO’s agile reporting functionality will benefit from GRI’s on-demand, Envision-driven data and intelligence, which helps users better understand the impact of the extended workforce and how to maximize it by using predictive modeling and scenario-building.

“GRI will harmonize PRO’s analytics and intelligence capabilities, which are already the largest data-led offerings in our space,” said Akeroyd. Pointing to its recent acquisition of PeopleTicker, its stout RatePoint offering, and the “jewel” of the Workforce Logiq acquisition (ENGAGE AI), Akeroyd said, “Envision fits really nicely into all of that and what we’re offering from a total talent intelligence perspective and will be a nice boost to that critical aspect of our solution.”

With the GRI acquisition, the PRO umbrella of solutions will account for over $22 billion in spend under management, a figure which would make them one of the three or four largest MSPs in the workforce solutions marketplace.

“This acquisition will continue to enhance our overall vision, with GRI serving as yet another extension of the end-to-end platform,” said Akeroyd. “Many of the best brands in the world rely on GRI as a world-class MSP; we now have the opportunity to help enable these household-name organizations with world-class workforce management services, worker experience solutions, technology, and total talent intelligence.”

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Consumerization Will Continue to Shape the Future of Work

Business LeadershipTechnology and Innovation by Christopher J. Dwyer on

This past weekend, my family and I had the opportunity to watch the new Pixar movie, Turning Red, in the comfort of our own home instead of in a crowded movie theater. Now, I know this isn’t a unique scenario, as many facets of film have been changed in the wake of the COVID-19 pandemic. Disney+ has been a forerunner of the “the premiere is my home” line of blockbuster films over the past two years (in fact, one vivid early pandemic memory I have is rewatching Onward over and over again with my kids during those early lockdown weeks), allowing its users to access new feature films on-demand and from the comforts of the living room.

Other major films, such as The Matrix Resurrections, Black Widow, and Dune, proved that the pandemic also accelerated specific elements of consumerization, mainly the concept of on-demand and digital access to entertainment. We can all remember, as well, vying for coveted Peapod and Instacart delivery slots in the spring of 2020, which was a critical element of consumerization borne from necessity: the age of social distancing meant that many of us would rather pay a slight premium for doorstep delivery of our normal groceries instead of traversing to stores in a pre-vaccine, pandemic-led world.

The very concept of “consumerization in business” is not a new idea; for the past several years, business professionals have desired the same style and accessibility of tools, technology, and applications both in a working environment and as consumers. There was a speed in which e-commerce ran that, for many years, left enterprise technology woefully behind in terms of operating capacity. The move to the cloud, combined with a digital transformation renaissance, has changed that. Consumerization has firmly entrenched itself into the most critical tenets of the Future of Work movement.

In light of and because of the pandemic’s acceleration implications, business leaders expect the speed of the consumer in how they operate the inner-workings of the enterprise. Talent should be engaged and sourced within hours, not days or weeks. Project visibility needs to be extracted in real-time. Budgets and financial data should be proactively garnered, not requested. There is a “fluidity” that we take for granted as consumers: we buy items on Amazon with just a click, we order pizza for delivery in less than a minute’s time, and we can schedule a taxi ride just as quickly.

The consistent rate of innovation and transformation within the consumer world of technology has been creeping into the business arena; all the pandemic did was firmly push it into the fray. Two items stand out (amongst many) in this discussion, leading businesses to focus on these attributes of how they blend a consumerized culture with evolving technology.

Self-service configuration and the journey behind the UX.

Technology serves many, many purposes for the average business, however, at its entry point, it serves only one: that of the person using it. Automation in the world of the consumer must be fast, self-serving, and have a purpose; if it wasn’t, the average person would not utilize their mobile devices for the vast, vast majority of his or her daily processes (communications, content, commerce, entertainment, social networking, business networking, etc.). And so it must be for the business realm: enterprise technology needs to be applicable and accessible to all of its users while also supporting the “journey” (or purpose) within its overall user experience.

Every user must complete a specific task while leveraging an enterprise system. With this in mind, the consumerized aspects of today’s business technology should herald an overall UX that aligns with that “journey,” enabling professionals to harness the power of innovation at their very fingertips. In the same vein, the ability to mold technology into a more agile offering (something we’re absolutely experiencing in the world of workforce management automation) that is tailored to an individual user’s needs, wants, and preferences is what will help the typical enterprise in 2022 navigate not only the complexities of digital transformation, but truly thrive through innovation.

UX and self-service configuration are inherently linked, of course, with the two attributes of technology continuing to be optimized to benefit the user, the customer, the supplier, the partner, the hiring manager, etc.

Consumerization has, for several years now, danced with the business arena. Today, it’s not a matter of when this concept will shape the Future of Work, but rather, to what extent.

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The New “MSP Solution Advisor” Report: The Link Between MSPs and the Future of Work

Solution ProvidersTechnology and Innovation by Christopher J. Dwyer on

If you missed last week’s announcement, Ardent Partners and the Future of Work Exchange were excited to reveal the publication of its 2022 MSP Solution Advisor report. Ardent and the Exchange have covered the core areas of the workforce solutions market over the past several years, publishing deep assessments of the Managed Service Provider (MSP), Vendor Management System (VMS), direct sourcing, digital staffing, and talent marketplace technology arenas.

Our Technology Advisor and Solution Advisor research studies fulfill several key objectives: provide a deep evaluation of the market’s leading technology platforms and solution providers, help procurement/HR/talent acquisition executives better understand the current offerings across the industry, unveil a deep framework of core differentiators and strengths across these complex solutions, and, enable business leaders with the proper insights and intelligence to guide them on their solution selection journeys.

As I wrote recently, the MSP model has a pivotal place within the Future of Work movement:

“The Future of Work demands that business operations be dynamic, repeatable, and scalable. And, to boot, nearly half of the total global workforce is considered “extended” or “agile” in some manner. For service-oriented solutions like MSPs, the question becomes, “How does this model fit into the Future of Work movement?”

The answer is actually quite simple: an evolved model that blends traditional managed services with technological overlays for various “pieces” of the extended workforce lifecycle, combined with key integrations and partnerships with innovative platforms that address niche areas of talent engagement and talent acquisition.”

With major shifts in the enterprise workforce management arena over the past decade, MSPs have had to update and enhance their core value propositions to match the dramatic change happening within the total world of talent and work. The result is that today MSPs are more agile than they have ever been, with many providers in the market offering their own unique technology stacks from which client organizations can develop deep direct sourcing programs, digital staffing accessibility, enhanced management of services and SOW-based labor, and, most importantly, building an innovative bridge to the Future of Work.

The 2022 MSP Solution Advisor not only highlights the core service-based offerings of 11 major providers, but also details how their solutions drive progressive value across a series of modern workforce management approaches, including agile talent acquisition, total workforce (or talent) management, diversity and inclusion initiatives, and enhanced talent advisory and consulting services. This industry guidebook will serve as the definitive guide for businesses seeking new insights on the mature MSP solutions market, allow them access to the necessary information to guide solution selection journeys, and enable contingent workforce program leaders to better understand how each MSP offering differentiates itself from the competition.

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Ardent Partners and the Future of Work Exchange Launch Definitive MSP Report

Business LeadershipContingent WorkforceSolution ProvidersTechnology and Innovation by Christopher J. Dwyer on

New Study Evaluates the Leading Managed Service Providers (MSPs) for the Workforce Solutions Market

BOSTON, MA, March 1, 2021 – Ardent Partners, a leading research and advisory firm, along with the Future of Work Exchange, a top destination for executives focused on the evolution of work and talent, announced today that its new 2022 MSP Solution Advisor report, which evaluates the Managed Service Provider (MSP) marketplace, is now available. MSPs, as the most mature offering in the greater workforce management solutions market, are continue to drive innovation in the rapidly shifting labor market and Future of Work landscape and tailor  their services to suit the needs of a dynamic, agile, and extended workforce.

“The world of talent and work has changed tremendously over the past two years, forcing enterprises to reimagine their core talent engagement, talent acquisition, and extended workforce management strategies,” said Christopher J. Dwyer, senior vice president of research, managing director of the Future of Work Exchange, and author of the new MSP Solution Advisor report. “This report will help readers identify the MSP provider that best-fits the needs of their agile workforce and educate them on the different approaches that each provider takes towards key workforce management areas, including direct sourcing, SOW management, services procurement, DE&I, and reporting and analytics.”

The 2022 MSP Solution Advisor is the leading assessment report for MSPs that guides HR, procurement, human capital management, and talent acquisition leaders through a deep solutions landscape by discussing the key functionality, capabilities, competencies, offerings, and performance of the main providers in the MSP industry. The new report highlights dozens of feature-specific offerings and market differentiators from which Ardent and the Future of Work Exchange evaluated the industry’s top MSP solutions.

The Ardent analyst team identified and selected eleven key providers – Atrium, Evaluent, GRI, Guidant Global, KellyOCG, nextSource, Pontoon Solutions, PRO Unlimited, Randstad Sourceright, RightSourcing, and Talent Solutions TAPFIN – in the MSP solutions market for inclusion in this research study.

“Since 2010, Ardent Partners has been a guiding voice for professionals managing their extended workforce management programs and the solutions that they use to drive them,” said Ardent’s Chief Research Officer, Andrew Bartolini. “The new MSP Solution Advisor report is a reflection of this expertise and delivers a clear and insightful report that is a must-read for leaders seeking to optimize their extended workforce.”

Click here to download the new MSP Solution Advisor study (or click on the image below), which will be followed by the VMS Technology Advisor in the spring.

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