You searched for remote work - Page 3 of 24 - The Future of Work Exchange

The Continued Impact of the Extended Workforce

Contingent Workforce by Christopher J. Dwyer on 09/19/2023

As the workforce adapted to remote and hybrid models over the past three-plus years, enterprises shifted their focus towards optimizing work strategies to ensure operational continuity in the face of the ongoing pandemic and global supply chain disruptions, as well as other enterprise challenges (such as today with rocky economic conditions). The concepts of operational agility and flexibility took on newfound importance, reshaping approaches to talent acquisition and management, especially in the realm of extended workforce.

One of the key competitive advantages during these challenging times has been scalability. Organizations found themselves evaluating how swiftly they could scale their operations up or down and secure top-notch talent during both times of survival and times of success. This was crucial not only for short-term projects and other needs (think warehouse fulfillment for verticals like light industrial), but also for longer-term employment needs. The contingent workforce became indispensable, with Future of Work Exchange research indicating that extended talent accounts for an average of 49.5% of a company’s total workforce, reflecting its significance in talent management strategies.

Effectively leveraging the extended workforce now demands a more comprehensive understanding of the current and future talent requirements of the enterprise. Organizations must consider their strategic direction, assess whether they possess the necessary skillsets to execute their plans, and pinpoint areas where talent alignment is essential. “Total talent intelligence” plays a pivotal role in assisting hiring managers (and contingent workforce program leaders) in answering these critical questions, ensuring the continued competitiveness of the business during both good times and bad.

To ensure organizations remain resilient in the face of ongoing changes, talent acquisition is continuing to evolve in the final months of 2023 and into 2024, with a noticeable shift towards external talent sources. With an intensely competitive labor market and the need to find top-tier expertise in near-real-time, businesses must reimagine their recruitment strategies.

Enterprises today are actively searching for Best-in-Class talent with the skillsets to deliver immediate value and retain their services in a sustainable manner (enter a popular term here at the Future of Work Exchange: talent sustainability). This shift towards external talent reflects a recognition that the talent pool extends beyond internal structures, allowing organizations to tap into a broader range of skills and expertise in their quest for success.

Hence, newer strategies (such as direct sourcing) have become indispensable in cultivating a talent pipeline and establishing an ongoing engagement strategy that places innovation and business execution at its core. When coupled with managed service providers, direct sourcing can create a sophisticated talent acquisition and management process. Leveraging talent communities and supplier networks helps align the workforce with enterprise needs, and technology platforms offer innovative solutions to meet evolving business demands.

A New Era of Innovation, Part VI: The The Future of Workforce Technology

Solution Providers Technology and Innovation by Christopher J. Dwyer on 09/18/2023

Over the past several weeks, the Future of Work Exchange has showcased a series of articles dedicated to the latest wave of innovation in the realm of technology associated with the Future of Work movement. This special feature series shone a spotlight on trailblazing providers who are not only transforming the methods by which businesses discover, engage, acquire, and oversee talent but also on how they harness this talent to enhance their work processes.

With advancements in areas like direct talent acquisition, digital staffing, Vendor Management Systems (VMS), extended workforce management, total talent management, and Managed Service Provider (MSP)-led services, the field of workforce solutions has emerged as a revolutionary influence in the contemporary business landscape. Its nimbleness empowers companies to stay at the forefront of change, its adaptability aligns with the shifting nature of work, and its relentless pursuit of innovation consistently reshapes the terrain of talent acquisition and management.

As businesses continue to navigate the ever-evolving landscape of talent, the workforce solutions industry remains an essential catalyst for success, providing the essential tools and strategies necessary to thrive in an increasingly competitive environment. Today, we introduce four additional solutions that epitomize this new era of innovation.

Ceipal

It’s no secret that the dynamics of talent engagement, talent acquisition, and talent management are shifting alongside the greater world of work. Businesses that want to thrive during an age of true globalization must execute on deeper hiring strategies; simple technology alone will not support the omni-channel recruitment initiatives that are required to find, engage, and hire Best-in-Class talent and expertise.

Ceipal represents the future of total talent management in that the platforms offers a robust, real-time convergence of ATS, contingent workforce management, diversity automation, CRM, and traditional talent management. The arrival of the company’s proprietary VMS solution, ProcureWise, enables Ceipal to traverse into new and innovative territory; the organization’s forward-thinking vision includes a future that is paved with Future of Work-era digitization, seamless talent acquisition, and total talent management technology.

Mothership

The realm of digital staffing continues to transform the Future of Work arena. Years ago, that very phrase, “digital staffing,” was typically associated with automated staffing processes via digital outlets of freelancers and contractors (such as Freelancer Management Systems). Today, digital staffing represents a veritable talent revolution, with shifting functionality that is tailored for a volatile labor market and the progression of talent acquisition.

At its core, Mothership stands as an innovative digital staffing platform, seamlessly connecting users to a roster of elite talent by harnessing a dynamic fusion of total talent strategy, artificial intelligence, machine learning, and robust workforce management capabilities. Embodied as a true “ecosphere” of technology, Mothership transcends conventional talent acquisition paradigms, offering its clientele immediate access to a diverse spectrum of candidates, spanning the realms of creativity, professionalism, administration, and beyond.

ProHance Analytics

Data is the foundation of workforce management in today’s hyper-competitive, globalized market. As workforces become more diverse, distributed, and comprised of various channels of expertise, enterprises will require tools that streamline analytics and provide real-time guidance regarding productivity, performance, and a viewpoint into a “future state” of how the workforce will look given internal and external factors.

ProHance is an industry leader within the realm of enterprise workforce analytics, productivity intelligence, and operational empowerment, delivering an advanced, cloud-based platform tailored for the hybrid work environment and productivity enhancement. In an age when remote and hybrid work has become table stakes for the contemporary enterprise, solutions like ProHance enable businesses to track productivity beyond simple metrics and generate real-time workforce intelligence to the executive leaders that crave actionable insights.

VectorVMS

The extended workforce has only grown in its sheer impact and value during mid- and post-pandemic times, as Ardent Partners and Future of Work Exchange have discovered (fun fact: 49.% of the average company’s overall workforce is comprised of external talent). VMS technology has come a long way since its inception as “eProcurement for staffing,” with today’s vendor management platforms serving as the true nexus of extended workforce management.

VectorVMS is a progressive VMS platform that prioritizes not only the traditional elements of contingent workforce management, but also presents an agile, end-to-end suite of solutions that include innovative attributes, such as learning and development, deeper DE&I automation, robust flexibility for CWM programs that require nimble functionality, and a shared services offering that blends the power of its VMS platform with MSP-like offerings.

The Next Great Era of the Hybrid Workplace

Business Leadership by Christopher J. Dwyer on 09/13/2023

“We’re not putting that genie back in the bottle” is a phrase I’ve used at least two or three dozen times over the past few months whenever I’m asked about the realm of remote and hybrid work and how return-to-office (RTO) mandates are impacting these attributes. No matter how the economy shifts and no matter how far the pendulum swings back in favor of the employer, the phrase will always be true.

The COVID-19 pandemic was a watershed moment for humanity. And it was also a turning point in the business world.

There was much talk about “The Great Recession” and the veritable “talent revolution” happening within the workforce; the idea that workers (finally) would have more control over not only their workstyles but also their destinies sparked an innovative movement, buoyed by Future of Work accelerants like empathy-led leadership, more inclusive workplaces, and, yes, flexibility.

The Great Recession wasn’t going to last forever, though, especially as the economy tumbled and life in general began to revert back to pre-pandemic ways. It was inevitable that many of the strategic gains of the pandemic, specifically the power shifting to the worker, would fade as the world emerged from the emergency phase of the pandemic. This is, of course, all part of a “Great Resettling” as organizations around the globe configure the future of workforce and workplace operations in a post-pandemic landscape.

But back to the genie and its bottle…

RTO mandates are part of the enterprise fabric of 2023, an unfortunate parallel to uncertain economic times and a corporate universe that sadly eschews culture for profits (something seen in some organizations, not all). However, as much as we read about brand-name CEOs and executives demanding that workers return to the confines of the office, there is still a harsh reality at hand for the leaders that want to turn back the clock:

The hybrid workplace wasn’t meant to be temporary solution…it was designed to be the very future of how we work.

It makes sense, no matter how we slice it, that the large-scale remote work “experiments” are over. That’s one thing that I’m sure we can all agree on; the idea of “fully-remote” is still a crucial element to many businesses but not a foundational layer (anymore) of the workplace for others. This is where the acceptance and embrace of flexibility, even in a changing business world, forms the next great era of the hybrid workplace.

Tell someone that they can no longer walk their children to the bus stop two or three mornings per week. Tell someone that early evening baseball games will have to be missed because of long commutes from the city. Tell someone that doctor’s appointments can no longer be prioritized ahead of work commitments. Tell someone that the flexibility that finally became an accepted aspect of the workplace is suddenly going to vanish.

Discuss these concepts with a highly-skilled worker who epitomizes Best-in-Class expertise, and you’ll observe a swift decline in talent retention—all in pursuit of regaining a semblance of control. The evolution of the hybrid workplace extends beyond physical location; it involves acknowledging that the workforce has integrated flexibility and autonomy into how they work, transforming these into non-negotiable expectations.

What does the next great era of the hybrid workplace entail? It’s so simple: infuse flexibility into how workers style their work preference and communicate the importance of “balance” within in-office vs. remote structures. It shouldn’t be an all-or-nothing approach, as this will not only alienate valued members of the workforce but also leave the enterprise with a negative workplace culture that will taint talent acquisition and candidate engagement efforts. While not a perfect example, companies like Penguin Random House seemed to have adopted this approach, with the company’s CEO, Nihar Malaviya, recently stating, “The needs of the various departments around the company are distinct, and there’s no one-size-fits-all solution. Therefore, each division and department will discuss how we will work together; different managers may make different decisions for their teams based on their job functions and business priorities.”

Again, not perfect, but not so hard-line that workers and potential candidates will be disengaged from the organization. Expect to see more and more enterprises, especially in the Fortune 1000, “resettle” into a mode of working that balances both traditional and new ways of thinking. Flexibility became non-negotiable for the workforce, given just how much it allowed professionals to achieve a better work-life integration. For the sake of both talent retention and talent acquisition, businesses must develop a model that works for the company brand, its culture, its workforce, and its workplace.

As we navigate the post-pandemic landscape, businesses that grasp and adapt to this new reality, where flexibility is a bedrock of the workforce, will flourish. The genie may not return to its bottle, but this doesn’t signify chaos; instead, it heralds the emergence of a more adaptable, empowered, and productive era in the world of work.

The Future of Work Exchange Podcast, Episode 709: A Conversation with Vanessa Miller, VP of Strategic Alliances at Graphite

Podcast by Christopher J. Dwyer on 08/09/2023

This week’s all-new Future of Work Exchange Podcast welcomes Vanessa Miller, VP of Strategic Alliances at Graphite. Vanessa and I discuss the impact of omni-channel acquisition, the critical role of expert networks in today’s Future of Work movement, the power of digital staffing, and much more.

In addition, this week’s podcast highlights how rigid remote work policies and return-to-office mandates are critically harming talent retention, recruitment, and employee engagement.

Optimize Your Workforce with Recession-Proof Strategies, Part One

Business Leadership Contingent Workforce General Insights HR Talent by John Yuva on 08/03/2023

We’re now two months into the second half of 2023 and economically speaking, things are looking positive. The Bureau of Economic Analysis reports that GDP grew 2.4% in the second quarter of 2023. The labor market remains tight with unemployment at 3.6%, a rate not witnessed in decades. However, according to the U.S. Bureau of Labor Statistics, the tight labor market provides the Federal Reserve with the flexibility to continue raising interest rates to fight inflation. Currently, inflation rests at 3%, a percentage point higher than the Federal Reserve’s longer-run goal of 2%.

Does the state of the current U.S. economy equate to a “soft landing” and the evasion of a recession? Maybe, maybe not. Due to the expectation of continued interest rate increases and the potential ramifications, uncertainty remains among executives and their enterprises. Thus, many are considering strategies over the next six to 12 months to recession-proof their critical workforce and their organizations.

With that in mind, over the next few weeks, the Future of Work Exchange will feature a three-part series exploring several contingent and overall workforce strategies to achieve a recession-proof enterprise. Let’s begin part one this week with a look at our first three strategies.

Higher Utilization of the Contingent Workforce

The contingent workforce presents enormous opportunities for enterprises. It opens the door to global talent that was not accessible by the organization in the past. The remote/hybrid work model means attracting contingent workers who are seeking workplace flexibility and balance. Once in the door, maximize how contingent workers are utilized within the enterprise. First, whether it’s a unique skillset or competency, contingent workers can help train employees in those areas to expand the capabilities of the entire workforce. Second, integrate contingent workers into the workplace culture, providing a greater sense of purpose and achievement — enhancing collaboration and teamwork. And third, ensure a diversified recruitment strategy to hire contingent workers who bring unique perspectives that can translate into potential innovations and business solutions.

Use of Skilled Contingent Workers for Critical Projects

The contingent workforce is much more advanced than it was a decade or more ago. The gig economy is ripe with contingent workers who bring best-in-class competencies to organizations of all sizes. The timing couldn’t be better with many HR leaders and recruiters now shifting to skills-based hiring for both their permanent and contingent workforce. Today’s roles and projects often require specialized skills, making freelance and contingent workers ideal candidates for executing those opportunities. Positions can remain open for several weeks, costing enterprises time and money until those roles are filled. Instead, tap into top-tire talent within the extended workforce to deliver immediate performance and drive long-term value.

Improve Overall Operational Agility for the Future

To best recession-proof your enterprise, agility is required. What does this mean exactly? It means having the organizational capabilities to adjust to changing conditions quickly and easily with little to no operational disruption. Enterprises must optimize their processes and workflows in all areas of the business for greater flexibility and resiliency. In procurement, for example, securing a second and possibly third source of supply mitigates the risk of production delays and product shortages. Implementing automation for accounts payable streamlines the payment process and reduces processing errors. And in HR, leveraging contingent labor during periods of peak demand ensures workforce optimization.

The economy is proving resilient against a recession. However, implementing workforce strategies today that can weather an unexpected economic downturn will only pay dividends in the long term. Next week, we’ll explore three more recession-proof enterprise workforce strategies.

A New Era of Innovation, Part III: The Next Generation of Workforce Solutions

Contingent Workforce Direct Sourcing Solution Providers Technology and Innovation by Christopher J. Dwyer on 08/01/2023

Over the past two weeks, the Future of Work Exchange has featured a series of articles that have highlighted the innovation occurring within the world of workforce management, talent acquisition, and staffing technology and solutions.

In a business world that is hyper-competitive and globalized, enterprises essentially run on talent. In such a corporate climate, there are many factors that can prohibit the modern enterprise from succeeding. Perhaps the largest of these is the major skills gap that exists within a majority of businesses today, and the inability to support critical projects and initiatives with necessary expertise.

In today’s rapidly evolving talent landscape, a plethora of channels has emerged, offering businesses a variety of options to source and manage their workforce. From digital staffing marketplaces and traditional staffing vendors to professional services, talent networks, and social media platforms, the choices are endless.

The scope around these choices is an idea, omni-channel talent acquisition, that Ardent Partners and the Future of Work Exchange has heralded since 2021. The concepts behind omni-channel talent acquisition are all pure reflections of the Future of Work movement in 2023: flexibility, agility, scalability, and technology.

The next generation of workforce solutions are tailored to meet the demands of omni-channel talent acquisition whilst reinforcing the core principles of flexible talent, workforce agility, workforce scalability, and innovative automation.

AMS

A true innovator, AMS is a multifaceted solution that is founded on “workforce dexterity” through a blend of human capital, contingent workforce, direct sourcing, managed service, and digital offerings. AMS’ core solutions enable companies to stay competitive, innovate, and navigate uncertainties successfully via market-leading managed direct sourcing, Recruitment Process Outsourcing (RPO), and talent advisory offerings.

AMS recently pioneered a unique solution, AMS One, that is a digitized layer of flexibility, AI-powered analytics for real-time insights, faster hiring, and improved diversity within hiring initiatives. It enhances the candidate experience and hiring manager satisfaction, streamlining processes while maintaining a human touch. This groundbreaking convergence of digitization and human-led services positions AMS as a next-generation solution that is tailored for the Future of Work movement’s candidate-centric implications.

HiredScore

The realm of artificial intelligence is, perhaps, the foundational layer of the Future of Work movement’s technological impact. AI is a quintessial “rising tide” that has the power and potential to reshape how businesses structure talent acquisition, workforce management, and everything in-between.

HiredScore represents not only the future of artificial intelligence, but the veritable evolution of workforce technology through the application of flexible, agile, and real-time AI-powered HR functionality. The platform provides personalized career coaching, optimizes talent intelligence, boosts candidate (and hiring manager) engagement, and ensures compliance.

HiredScore’s “Talent Orchestration” platform blends frictionless integrations with core talent management systems (VMS, ATS, etc.) with proactive and actionable recommendations, all rooted in AI-led functionality. The real-time nature of the tool empowers hiring, talent acquisition, and HR stakeholders with real-time intelligence to enhance talent engagement, improve transparency, and transform talent outreach.

HireArt

As we covered in the first entry in this FOWX series, the extended workforce has reached such great heights, with 49.5% of the average enterprise’s total workforce now comprised of contingent talent. This continued (and meteoric) rise in both growth and prominence has sparked a greater need to effectively manage the full lifecycle of processes inherent in today’s more flexible, more impactful contingent workforce management (CWM) programs.

HireArt advances the future of digital staffing with agile solutions encompassing workforce management, Vendor Management System (VMS) technology, and innovative recruiting functionality. Beyond typical talent networks, their cutting-edge platform combines attraction and management of the external workforce; and, with a robust VMS-like solution, HireArt offers a comprehensive blend of compliance, risk management, recruitment, onboarding, and tactical workforce automation, empowering businesses to optimize their contingent workforce more effectively.

Toptal

Toptal is synonymous with the digital staffing revolution, with over a decade of providing customers around the globe with top-notch talent matches through its proprietary blend of digital tools, MSP-like services, and a talent network that boasts the top 3% of candidates in a given field.

Since its inception in 2010, Toptal has demonstrated a commitment to innovation and client satisfaction, adapting to remote work trends and enabling seamless collaboration for distributed teams worldwide. By connecting businesses with global talent, Toptal transcends geographical boundaries, providing limitless professional opportunities. Over the last 18 months, Toptal has grown its “Practices” team, offering clients access to subject matter experts in diverse technology and business fields like cloud services, information security, quality assurance, digital marketing, and management consulting.

Toptal continues to push the boundaries of digital staffing by converging Future of Work-era thinking with a high-touch, value-driven model that traverses the limitations of traditional acquisition strategies.

Stay tuned for the next article in our feature series on the workforce technology revolution.

A New Era of Innovation: Inside the Workforce Technology Revolution (Part One)

Talent Acquisition Technology and Innovation by Christopher J. Dwyer on 07/17/2023

It may be difficult to share this perception, given the fact that we’re still mired in an uncertain economic climate, but businesses today are in a rosier position than they ever were before regarding how they find and manage talent (and the ways they address how work is done). The Future of Work Exchange (and the nearly 17 years’ worth of research within its foundation) has often stated that talent is an enterprise’s top competitive differentiator. Throw in a global pandemic that ushered in a new era of work, along with a reimagining of the talent acquisition function, and what we have is a business market that will, probably forever, be laser-focused on the skillsets and expertise required to thrive on a truly global scale.

This, of course, places the utmost significance on a key arena within the typical enterprise: its utilization of workforce management technology, which includes extended workforce management, talent acquisition, talent intelligence, remote/hybrid workplace augmentation, direct sourcing, compliance and risk mitigation, and more.

Today’s workforce management platforms (a broad term, yes, but one that encompasses so many of the core functions addressed within contingent workforce or talent acquisition initiatives) look markedly different than just a few years ago, when an emerging virus upended life and business. In a post-pandemic world, one in which the Future of Work “movement” is nearly fully-realized from both enterprise and worker perspectives, it is these workforce-oriented platforms that will:

Revolutionize the art of direct sourcing. Platforms such as WorkLLama were battle-tested in staffing, which allowed them to plug-and-play directly into the contemporary needs of the modern business; WorkLLama’s provides a robust take on direct sourcing, via a slew of Best-in-Class technology oriented around ATS, candidate experience, referrals, and talent community development. LiveHire has been a market leader for over a decade for a reason: they have perfected the convergence of total talent management and direct sourcing with their unique approaches towards talent mobility, talent experience management, and enterprise-grade software that is integration-ready into greater HR and workforce systems.
Reimagine the massive applications of artificial intelligence. AI has become ubiquitous in its size, scope, and impact; every business, no matter the sector or region or size, has either implemented AI-fueled capabilities into its operations or has begun the process of doing so. Platforms like Opptly are actively reimagining the implications of AI in talent acquisition through next-level artificial intelligence tools that enhance talent matching, augment candidate engagement, and proactively prioritize “skills DNA.” Digital staffing giant Upwork recently integrated generative AI into its market-leading “work marketplace” offerings through new flexible AI work opportunities for candidates and a new “AI services hub” that is powered by OpenAI technologies. (The company also announced its collaboration with Jasper, a prominent generative AI content generation platform that will providing workers on the platform with cutting-edge generative AI tools to enhance productivity and elevate the quality of their work.)
Transform the ways businesses manage the extended workforce. Only a couple of years ago, the phrase “extended workforce” began to overcome the traditional uses of “contingent workforce”; this was not another buzzy, fad-driven shift in nomenclature but rather a reimagining of the non-employee workforce to encompass and reflect its true value and impact (especially since, as discovered via Ardent Partners and Future of Work Exchange research, the extended workforce comprises 49.% of all enterprise talent today). Beeline was a major force in this transition, transmuting Vendor Management System (VMS) functionality into technology that was more meaningful and deliberate. The platform has since unveiled forward-thinking offerings such as its Global Workforce Intelligence tool (a total talent intelligence-driven module that provides real-time insights into total talent), high-volume and shift management automation via its JoinedUp acquisition, and upgrading its Hiring Manager Experience (HMX) to better support the roles that are actively fighting the war for talent. Worksome is actively making waves through its agile, flexible, and end-to-end offering that focuses on the contractor experience while also being built for digital talent engagement and frictionless contingent workforce management. The solution represents a new and exciting crop of providers that blend freelancer management functionality with powerful technology that has the potential to disrupt the extended workforce solutions market.

Stay tuned for Part Two of this article series, in which we’ll highlight other innovative workforce management platforms that are actively reconceptualizing the Future of Work and the many ways businesses find, engage, and manage talent.

Removing Limitations is the True Future of Work

Business Leadership by Christopher J. Dwyer on 06/22/2023

“When a man has put a limit on what he will do, he has put a limit on what he can do.” —Charles M. Schwab

There is something to be said about the personal effects of removing “limitations” on ourselves as people and as professionals. In order for us to truly thrive, we have to leverage rationale that doesn’t limit us in any way. We must be open to new ways of thinking that can change our lives for the better, and this often starts (or should start) with embracing change in all of its forms.

If there’s anything that the business arena learned in the wake of the COVID-19 pandemic, it’s that change is not always a choice. Seemingly overnight, life was halted in ways we could have never imagined. Entire sports seasons were delayed and postponed, businesses were shuttered, and concepts like “lockdowns” and “social distancing” became part of everyday vernacular (as did facial coverings in any type of public setting).

As humans, we adapted, we changed, and we persevered. Although times were frightening and the ambiguity of those days are memories we will unfortunately never forget, many of us saw our fundamental beliefs change in such a way that allowed us to foster better connections with ourselves and each other.

As people, we became more in tune with our emotions, routines, and purpose. As professionals, we now continue to become more aware of our emotions, routines, and…purpose. Sense a pattern? “Purpose” was a fundamental reason why the so-called “Great Resignation” persisted for such a long time. If “work” was such a critical piece of our foundation, then the reevaluation of its place in our lives was amped more than ever so before. Unhappiness, a lack of flexibility, and a lack of true purpose were all limitations that needed to be broken through.

We changed as humans, and thus, we changed as professionals. Through either choice or evolution, we removed limitations on ourselves to optimize our personas.

Enterprises must follow the same approach if they want to thrive in this dynamic new business arena. Archaic thinking threatens the very success of the average organization, be it through a lack of flexibility, failure to adopt new work models, and a general ignorance of innovative technology. Some business leaders are rooted in pre-pandemic thinking, with a belief that now that the emergency phase of the crisis is over, it is time to return to the ways of 2019.

As the Future of Work Exchange once stated months ago: we’re not going back. Not now, not ever.

To think that there is some semblance of years past in 2023 in beyond is, frankly, disengenuous. It speaks to a possible fear of the future, that progression somehow means that business will enter an era of chaos. In some ways, thinking archaically is akin to a level of comfort, a warm and fuzzy feeling that’s synonymous with “easier” times that weren’t founded on uncertainty and change. If we think like it’s 2019, does that mean that the world around us will look, feel, and act like 2019?

Well, no, of course not. 2019 thinking is old thinking, and old thinking is a limitation. And, limitations are essentially barriers to innovation. The workforce is changing. The workplace continues to change. Workers themselves continue to change. Technology is evolving, as is its role and impact on every feature of the modern organization. All of this means that leadership needs to change, as well. We must embrace the transformation around us, be it open talent, blockchain, digital staffing, flexible and empathy-led leadership styles, etc.

There is so much that can be done in today’s dynamic world of work, whether it’s applying artificial intelligence to both tactical and strategic attributes (i.e., scenario-building, predictive analytics, etc.), developing new and exciting work models that promote real workplace flexibility (such as remote work, hybrid workplaces, or even introducing the metaverse to business operations), or revamping the ways the greater business engages and acquires talent (i.e., direct sourcing, omni-channel talent acquisition, etc.). The Future of Work Exchange has often stated that “the transformation of business thinking” is a fundamental component of the Future of Work movement; in essence, the pandemic challenged the ways businesses ran and forced them to reimagine nearly every facet of how they operated.

Although the pandemic was a humanitarian crisis that caused untold loss and disruption, it resulted in an opportunity for businesses to “reset” and rethink the ways they operate and address how work is done. Many attributes of the progressive enterprise were accelerated, enabling a chance to experiment with technology and innovative strategies, as well as push the boundaries of what was possible in regards to the flexible (and agile) workplace and workforce. Many business leaders claimed this opportunity to reimagine what was possible in a corporate setting, but many did not…an all-too-common result of the weight of limitations on leadership’s thinking.

The Future of Work is a movement that is founded on flexibility, innovation, and business transformation. It thrives on new ideas and fresh concepts. Right now is an opportunity for business leaders to remove limitations from their thinking and develop the next-generation workplace (and, of course, workforce) that can take the enterprise into a new dimension.

Embracing Change, Unlocking Opportunities: A Recap of the “Future of Work Exchange LIVE” Event

Events by Christopher J. Dwyer on 06/15/2023

Did you miss the second annual Future of Work Exchange LIVE Executive Roundtable event? Well, there’s always next year, but, until then, here’s a recap of the day’s festivities.

*Ardent’s SVP of Research (and the Future of Work Exchange’s Managing DIrector), Christopher Dwyer, welcomes a packed room to the second annual Future of Work Exchange Executive Roundtable event.*

My colleague Andrew Bartolini (Ardent Partners’ Chief Research Officer) kicked off Tuesday’s conference and welcomed a packed room to a day filled with innovative insights. After a few minutes defining the Future of Work and setting the scene for the day ahead, Opptly CEO Lori Hock moderated an incredible panel discussion, “The Rising Tide of AI in Talent Acquisition,” that featured the solution’s Head of Operations, Rebecca Valladares, and Sevenstep’s Chief Solutions Officer, Paul Harty.

*Opptly CEO Lori Hock moderates an AI-focused panel discussion with Christopher Dwyer, Paul Harty, and Rebecca Valladares.*

The panel discussed how critical artificial intelligence’s impact could be in the world of talent, especially as attributes such as the candidate experience, hiring manager experience, and the role of recruiter become ever-so-crucial in a volatile labor market. Valladares spoke of the utmost importance of the technology, stating, “Ultimately, recruiters who use AI will replace recruiters who do not use AI.”

*A panel discussion on building direct access to talent, featuring Vanessa Miller (Graphite), Lizzie Parnell (RSM), and Kevin Leete (WorkLLama).*

The day’s second expert panel featured WorkLLama’s Kevin Leete, RSM’s External Workforce Lead, Lizzie Parnell, and Graphite’s VP of Alliances, Vanessa Miller. The panel, “Building Direct Access to Talent,” featured a lively conversation around the myriad ways talent acquisition is changing the ways businesses directly-access top-tier candidates. Parnell spoke about RMS’s unique “Work Your Way: An RSM Opportunity Marketplace” initiative, which prioritizes the candidate experience and encourages hiring managers to diversify their talent acquisition efforts through omni-channel sources of expertise.

*John DeWeerd and Kristen McArdle (HireGenics) join JLL’s Caitlin Klezmer to discuss why the extended workforce is an enterprise’s greatest asset.*

HireGenics’ John DeWeerd (Senior Vice President) and Kristen McArdle (SVP of Client Success), with JLL’s Senior HR Business Partner, Caitlin Klezmer, discussed the impact of today’s extended workforce during the day’s third expert panel, “Why the Extended Workforce Is Your Greatest Asset.” The panel conversed around the contingent workforce’s role during uncertain economic times, its place in the pantheon of flexible workforce strategies, and how agile talent cascades into deeper talent acquisition innovation.

Before capping off the day with an elegant Harvard Club lunch (always a highlight of any event at this prestigious venue), FOWX Live’s attendees gathered for interactive roundtable discussions on topics such as remote and hybrid work, extended workforce management, DE&I, hiring challenges, and technology strategies.

This exclusive event was dedicated to exploring the Future of Work and addressing the unique challenges presented by the evolving workforce and business landscapes. For the procurement, HR, and talent acquisition executives in the room, this was another invaluable and engaging conference to help better guide them on their Future of Work journeys.

Technology Adoption an Accelerant for Future of Work

Direct Sourcing General Insights HR Solution Providers Talent Technology and Innovation by John Yuva on 05/23/2023

Within the last few months, coverage of technologies like artificial intelligence (AI) and augmented reality have heated up. With apps such as ChatGTP, anyone can test the AI waters and its relevancy to workplace efficiencies. Recent Ardent Partners and Future of Work Exchange research indicated the adoption of new workforce technology and solutions is an enterprise imperative for 68% of survey respondents.

One of the defining characteristics of the Future of Work is digitization. Enterprises are now operating with more remote and hybrid workplaces. Thus, technology is imperative to a cohesive and efficient workforce. What this means for the individual employee is more daily immersion in various technological platforms and solutions. Upskilling will be a critical aspect for workers as they harness more advanced technologies to communicate, collaborate, and execute their roles.

Digital employee experience (DEX) is a term that describes how effective workers are in using digital tools. DEX is a growing area of interest as companies adopt a plethora of digital tools to augment their dispersed workforces. Companies want to ensure the tools they have integrated into the workplace are intuitive and enhance worker productivity.

Tom Haak, director at the HR Trend Institute, says, “Technology offers enormous opportunities to improve the life of people in and around organizations. In HR, the focus is still too much on control and process improvement, not enough on really improving the employee experience.”

Today, with remote and in-person workers, enterprises must bridge those two environments and focus on technologies that both attract and retain workers regardless of where they work. Technology that supports the Future of Work comes in a variety of forms. Often, artificial intelligence (AI) permeates many digital solutions, providing automated processes and data outputs for better workforce decision-making.

Throughout the remainder of the year, the Future of Work Exchange will be highlighting several technologies from blockchain to e-wallets, and how they impact Future of Work strategies. However, the following are technologies that business leaders and employees are using now and, in the future, to enhance the DEX and drive workplace efficiency and community.

Communication and Collaboration

The COVID-19 pandemic put communication and collaboration to the ultimate test. Enterprises and employees experienced first-hand the potential of digital communication as they grew accustomed to using Zoom, Slack, and Microsoft Teams. These platforms proved that remote work could, in fact, be accomplished with the same productive and strategic outcomes as in-person work models. It is one of the major reasons why remote and hybrid workforce options were embraced by enterprises post-pandemic.

There are several communication and collaborative tools to serve the enterprise and its remote and in-person workforce. Basecamp provides both a communication and collaborative platform to keep projects on schedule and lines of communication open. Trello also makes project management run smoothly regardless of where an employee is based.

Beyond these more common collaborative solutions, companies are utilizing chatbots for internal use for collaborative purposes and employee support. ServiceNOW, for example, offers its Virtual Agent solution to bring people to the same collaborative workspace or provide answers to employee questions.

Another evolving collaborative offering is the virtual whiteboard for use during company and team meetings. Companies such as Miro, MURAL, and Stormboard provide effective tools for diagramming and presenting in real time.

Big Data (Predictive and People Analytics)

Volumes of data flood enterprises from a variety of sources. For HR and other business leaders, big data is crucial to their Future of Work strategies, generating analytics across the talent acquisition and talent management landscape. Predictive analytics, for example, will grow as a key component of direct sourcing initiatives to curate a pipeline of potential job candidates.

According to a post on the Future of Work Exchange (FOWX), “While predictive analytics are not commonplace today, soon, a majority of enterprises will look to scenario-building as a way to enhance overall talent intelligence. Predictive analytics, in this realm, will augment the organization’s overall knowledge of its in-house skills as well as the expertise available externally (across all talent communities, including talent pools).”

Where predictive analytics will help prepare the enterprise for its future talent needs, people analytics are necessary to understand how employees are embracing digital tools and applications. Are shared applications being utilized by the workforce? Is there participation in virtual workspaces? What are employee sentiments around an enterprise’s digital transformation? People analytics help answer these questions and provide key insights into employee productivity, well-being, and digital adoption.

Virtual Reality

In a previous post, FOWX explored the possibilities of the metaverse. Virtual reality will stretch the limits of employee interaction and community. Virtual workspaces where employee avatars can converse and strategize are likely to come to fruition in the coming years. It levels the playing field for remote and in-person employees by creating a setting for everyone regardless of location.

Artificial intelligence is also a major piece of the virtual reality offering. Currently, employees can create an avatar to complete repetitive tasks using AI or communicate with customers to answer product questions. As technology advances, the potential influence of virtual reality on the Future of Work will only increase. Today’s chatbots are just the beginning of how enterprises can leverage the virtual world and bridge humans with AI.

Just as the Future of Work evolves, so too will the technologies that support it. There are dozens of software applications on the horizon to benefit business leaders and their employees. Explore the options and how they align with your workforce strategy.

search for: remote work